Connected to Wi-Fi but no Internet

Question

Hello,

I noticed today that my Huawei P30 Pro connects to my Wi-Fi, but it indicates that there is no Internet access. An exclamation point appears next to the Wi-Fi signal (which is at maximum).
When I open Chrome, I get the message "No Internet access" displayed at the top. When I go to Wi-Fi, I am connected to my router, but next to "Connected," there is the message "(no Internet connection)."
I have tried:
- restarting my router
- "forgetting" my connection and setting it up again
- restarting my phone
- resetting the network settings
- clearing the cache of my phone.
- I even uninstalled recently installed applications.

The problem persists, and I don't know what to do anymore (I wanted to put a screenshot, but I can't upload the photo).
Do you have any ideas, please :'-( ?

Thank you in advance.

Kuroni · Answer

Hi Stephanie,  Are you able to connect another device (computer/another smartphone) to your WiFi network?  Nicolas

MazhaR007 · Answer

Good evening,
I am exactly in the same situation since this evening.
I have tried EVERYTHING, nothing works.
All my devices are connected to the WIFI and have internet... Only my P30 Pro is experiencing the problem.
If anyone has a solution, I am all ears because I'm going crazy :'(

Laura · Answer

Good evening I have exactly the same issue as well as my husband who also has a Huawei.

Pynkiss · Answer

Same problem on my P30... Wi-Fi is fine on the tablet. But I think I saw an update earlier today...

MGD · Answer

I also have this issue, I can't solve it... I have a P30, it must come from Huawei...

Nabro · Answer

Same problem here for my wife who has a Huawei P-Smart 2019, since today, there must be an issue, I also notice quite recent topics in English, there has probably been a problematic update... But I would also like a solution.

Jules · Answer

Good evening,

Same problem for us...
The wifi network works, our iMac is connected to the wifi and has internet access, just like a laptop and a Samsung phone.

However, there is no internet access on 2 Huawei phones (P30 Pro and Mate 20 Pro).

Dji · Answer

I'm having the same issue with the Mate 20 and Mate 10 Pro, I don't understand anything. My boxes, my printer, my iPad all work on Wi-Fi, but not my Hauser devices...

Nabro · Answer

It's probably related to the current issue being experienced by Facebook and Instagram; I don't have the knowledge to explain the link, but apparently changing the DNS settings to use Google's 8.8.8.8 and 8.8.4.4 can fix the problem.

MissToTo · Answer

Good evening,
I also have the same problem since this evening with my P30 Pro. My box has internet that is working, all devices are connected and have internet (PC, phone, console, TV) except my Huawei...

Langeania · Answer

Good evening everyone, Not the solution but P30 Lite here too and I have exactly the same problem. Even though I don't know why, I feel reassured to read you.

Laura · Answer

My wifi just came back for my Huawei P30 Pro  It was probably a bug.

Gwen · Answer

Good evening, the same problem for my boyfriend with his P30... I am well connected with my Xiaomi mi9. Is it an update issue???

Rustie · Answer

Good evening, I'm having the same problem with my P30.
I've seen the issue reported multiple times on the Orange community (my box operator) but not with others.
Could it be related to this operator in addition to affecting Huawei devices?

Langeania · Answer

Hello everyone, Has the problem been resolved for you? As for me, I'm still experiencing the same issue this morning. Who should I contact? Internet service provider? Huawei customer service?

Vince85700 · Answer

Hello,
I'm having the same issue at home with a P30 and a P30 Lite. The other devices are working very well (iPad, P10, PS4, etc.).
It's the same at work this morning, but I just configured my P30's WiFi connection to a static IP with the help of the network administrator and now it's working. I'm going to try to do the same at home tonight on my Livebox.

Vince85700 · Answer

I haven't been able to check at home yet, but there's a topic on the official Huawei forum that says it's resolved (without providing further details…) and how about you guys?
https://consumer.huawei.com/fr/community/details/Panne-r%C3%A9seau-et-vous/topicId_43404/

tiphie44 · Answer

Hello Same problem on the same date, Resolved by the next morning. But my sister is still facing the issue today with her P30 Pro.

Pascal02210 · Answer

Hello, for my part, it was resolved too, but this morning my P30 again displayed no internet connection via Wi-Fi...

MGD · Answer

Hello, it hasn't changed since 10/4 for me, I'm still having the issue...

MGD · Answer

Thank you, I'll try that, I'll get back to you to let you know if it works.

Connected to Wi-Fi but no Internet

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