Define fax and default scanning.
Aloha
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brucine Posted messages 24910 Registration date Status Member Last intervention -
brucine Posted messages 24910 Registration date Status Member Last intervention -
Hello everyone,
Whenever I start a scan from my printer to my PC, I have to choose the software to use each time (either Fax and Scan or Scan).
Can you tell me how to set the Fax and Scan software/app as the default so that I no longer have to make back-and-forth trips between the PC and the printer, which are not next to each other?
Thank you in advance.
Whenever I start a scan from my printer to my PC, I have to choose the software to use each time (either Fax and Scan or Scan).
Can you tell me how to set the Fax and Scan software/app as the default so that I no longer have to make back-and-forth trips between the PC and the printer, which are not next to each other?
Thank you in advance.
8 answers
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Hello,
Your story is not clear.
If you need to scan, you must do it from the printer/scanner, and I assume that, regardless of the printer, there is a Fax program on the PC?
In this case, once the document is placed in the scanner, there must be, depending on the model of the printer and the Fax software, an option that allows you to Fax directly (the software asks you what, you scan from the printer and off you go) or a dashboard of the printer/scanner software with buttons and/or shortcuts that allow you to scan, fax... -
In fact, I have either the option to scan from the PC using the HP Smart app, or I can stand in front of the printer and on the printer's screen, I have the option to scan to a PC.
It’s this last option that I want to use.
But each time I have to go back to the computer to choose between 2 applications (or software) "scan" or "fax and scan."
On another computer in the house, I don't have to make a choice and I find the scanned document directly on the computer.
I hope I have been clearer?
Thanks again.-
Hello,
This is related not to Windows, but to the model of the printer or scanner. In the past, I had a device that allowed this, but it was not a multifunction printer, it was a flatbed scanner (Canon).
Some have "programmable" buttons, meaning you can assign their function based on the scanning software on the PC to a specific task rather than another (copying, scanning, etc.).
Failing that, there's little hope, especially since in the case we are interested in, this programming would need to point not to scanning, but to faxing (which necessarily goes through prior scanning).
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I think quite the opposite that it is indeed related to Windows. In fact, I have 2 PCs running Windows 10; on the first one, I don't have the issue and it is directly saved in the images folder, while on the second one, I have to choose the software (scan or fax and scan).
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It is no longer a matter of faxing, but of saving the scan in a folder, images or others, and then doing whatever we want with it.
It is the configuration of the copy/scan software that is at fault; I do not have an HP but an Epson, there should be an option that defines the default behavior of the software (copying, scanning, faxing...).
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Hello, one option might be
to reinstall the printer. -
Here is the dialog box that appears on the computer when I launch the scan from the printer.
I would like to avoid making this choice anymore and have one of the two become the default program.-
I'm not sure if the WSD options can be modified, and if they can, the settings are probably different depending on the brand and type of printer/scanner we don't know about, so we're a bit in the dark.
What surprises me is this WSD connection (which may be due to the fact that the printer is connected via WiFi and not Ethernet?).
Generally, we only go through this type of Windows menu by default if the specific scanning software for the printer is not installed, which is supposed to resolve the issue.
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Yes, indeed the printer is connected via Wi-Fi, but as already mentioned, I only have this issue on one PC and not the other.
The HP Smart app is properly installed on both PCs.
The advantage for me is that I can start the scan from the printer in the office without having to go to the PC that is in the bedroom.
Thank you for your help.-
I just checked the Windows Fax and Scan options: there isn't one that allows prioritizing one over the other (except of course by disabling the fax service in Windows services, but if we need it, it creates disorder, and I'm not even sure that's enough).
The problem is either related to the improperly configured HP Smart software on the "guilty" PC or, more likely, to your method: if we start the scanning not from the PC but from the printer by pressing a button, it has no way of knowing which PC to connect to, and consequently does not launch HP Smart on both machines or on one of them to the exclusion of the other.
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voir dans "panneau de configuration" "périphériques et imprimantes", s'il n'y a pas quelque chose à mettre par défaut.
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Brucine, can you tell me how you access the fax and scan options?
When I start the scanning from the printer, I have the choice between my 2 PCs.
When I choose the first one, I don't need to intervene on the PC and I find it directly in my hard drive, but for the second one, I have to make a choice between the 2 options mentioned in the photo, which is what I would like to remove.
Thanks again for your help.-
Access Windows Fax and Scan through Start-Programs-Windows Accessories (or directly by searching for Fax or WFS.exe), but there’s nothing of interest in the options.
You should also check if there’s an option to tinker with regarding the printer model in Start-Printers
and in This PC-Network
Provided that the printer uses its own scanning drivers and not those of Windows, in Windows services (search for services.msc) you can try disabling the relevant services (properties, stop, startup type=disabled):
-Windows Image Acquisition WIA
-Fax
But I remain convinced that under these conditions, and since you presumably haven't touched these items on the other PC, that the setting can be found in your HP scanning software which should take precedence over Windows': compare the settings on your 2 PCs.
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