Unknown default password Solved

Question

Hello, I just bought a new NEO14-SE (Thompson notebook) and upon the first startup, it asks me for a password (defaultuser0). I don't know this password... and I'm a beginner with computers... Does anyone understand what this is about? Thank you in advance!   Configuration: Android / Chrome 60.0.3112.116

skamilie · Accepted Answer

Hello! And no, nothing at all... From the first power-on, I get to the page that asks for the password...

Malekal_morte- · Answer

Hello,  You are supposed to configure Windows upon first startup, including creating a user with a password of your choice.  Was none of this done?  -- Please press any key to continue the disinfection...

Malekal_morte- · Answer

Start with the advanced system recovery options using method 1 from this page: Windows Advanced Recovery Options. The principle is to restart to the page where you're prompted for the password, with the icon at the bottom right while holding the shift key.  If you cannot get to the window where Windows asks for passwords, due to a blockage or crash beforehand... Turn off the computer twice during the Windows loading. It will enter repair mode, which will also give access to the advanced system recovery options. (If booting to the advanced recovery options is impossible, you need to create a USB drive to boot from; there's a link on the previous page for that).  From Troubleshoot, you can then attempt to reset Windows 10.  -- Please press any key to continue the disinfection...

skamilie · Answer

Great! Thank you! I'll do that tonight and I'll get back to you to let you know if it worked!

skamilie · Answer

Thank you very much! It worked!!!

Malekal_morte- · Answer

You're welcome :)  -- Please press any key to continue the disinfection...

Unknown default password

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