Unable to verify your credentials
Hello59
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lapourvous Posted messages 1213 Status Membre -
lapourvous Posted messages 1213 Status Membre -
Hello,
I just bought my new 17.3" ACER Aspire A317-33-P5FF laptop a few days ago. First boot was perfect. I restarted it, entered my PIN, and it says "unable to verify your credentials." Then it says "there was a problem and your PIN is not available (status: 0xc000006d, substatus: 0x0) click to set your PIN again." So I follow the instructions for Microsoft account, verifying my identity and all that... "Are you sure you want to reset your PIN?" I click continue and "an issue has occurred" "we are unable to set up your PIN [...]". I have, of course, tried restarting my PC, completely resetting my computer, but I don't know what else to do; I can't access anything. It's under warranty, but if it's a simple fix, I think I can resolve the problem.
Thank you in advance to those who can enlighten and help me ????
I just bought my new 17.3" ACER Aspire A317-33-P5FF laptop a few days ago. First boot was perfect. I restarted it, entered my PIN, and it says "unable to verify your credentials." Then it says "there was a problem and your PIN is not available (status: 0xc000006d, substatus: 0x0) click to set your PIN again." So I follow the instructions for Microsoft account, verifying my identity and all that... "Are you sure you want to reset your PIN?" I click continue and "an issue has occurred" "we are unable to set up your PIN [...]". I have, of course, tried restarting my PC, completely resetting my computer, but I don't know what else to do; I can't access anything. It's under warranty, but if it's a simple fix, I think I can resolve the problem.
Thank you in advance to those who can enlighten and help me ????
