View original (French)

Sony BDP-S1700 Blu-Ray DVD Player Won't Turn On

Luke -  
 papy -
Hello,

I bought the Sony BDPS1700 Blu-ray player on Amazon on July 27th.
I used it twice and it worked perfectly.
I then went on vacation for 3 weeks and when I came back yesterday, the player displayed a small red light. I wanted to unplug it because I thought there was a malfunction. Unfortunately, it has been impossible to turn it back on since then. *This is very frustrating because in addition to not being able to enjoy this almost new product, I left my last disc inside.

I unplugged the power cord for 5 minutes, I held down the on/off button for 5 seconds, I tried a different outlet. But unfortunately, nothing seems to be working.
Are there any other steps I can take?

Thank you.

Sincerely,

Configuration: Windows / Chrome 92.0.4515.159

3 answers

  1.
    fabul Posted messages 42285 Registration date   Status Moderator Last intervention   6 092
     
    Hi,

    You can use a Phillips #2 to take out your disc, then find a Sony authorized service center.
    1
    1. Luke
       
      Good evening,

      Thank you for the response. I will try to open it this way and indeed I believe I will have no other choice but to take it to an authorized center.

      Thanks again.

      Best regards,
      0
  2. jeannets Posted messages 28454 Registration date   Status Contributor Last intervention   Ambassador 6 618
     
    Hello,

    For internal CD/DVD/BRD drives that integrate into the PC, there is a small hole on the front... You can insert a straightened paperclip or a point (diam= 1 mm) and push.

    This will allow you to open the drive and remove the disc inside... if nothing else works.

    Did a storm hit your device during your absence...? Or something else...?
    It should still be under warranty..
    0
    1. Luke
       
      Hello,
      Thank you for the response.
      Unfortunately, it's a standalone player and there isn't that little hole to open the drive. I will try to open it another way and take it to an authorized center.

      Thanks again.

      Best regards,
      0
  3. papy
     
    I have the same problem... brand new device, started up an hour ago. Everything seems to be "stuck". I saw online that to retrieve the CD: you unplug the power - hold down the "eject" button - then plug the power back in. It worked on the second attempt!
    0