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juan -  
Hello,

the device is stuck on not subscribed.

2 answers

  1.  Panth33ra
    Hello,
    The CCM Forum is not intended to become a fortune teller, further information should be considered.

    --
    ASUS ROG G752 VSK | QuadCore Intel i7 7700HQ | 32 GB-DDR4 | 2 SSD M.2 500 GB | 2 Seagate HDD 2TB | GeForce GTX 1070M 8 GB | 17.3" screen (120 Hz) | DirectX 12 | Windows 10 (x64)
    1. Pepito
      It doesn't solve the problem.
    2. Xileh Moderator
      @PepitoHello,

      However, a minimum of precision is essential to obtain assistance... here, your description is far too vague...
      (make and model of the phone, for example... and at what moment, after what action you notice this, etc...)

      Moreover, please use only one and the same username in a discussion "pepito = juan".... This makes exchanges clearer..........
    3. Pepito
      @XilehC'est un téléphone fixe Selecline connecté à la box, dont un fonctionne normalement et l'autre est bloqué sur "non souscrit", impossible de le réinstaller.
    4. Panth33ra
      @PepitoHello,
      If the second one is defective (blocked), it should be returned to the store or the online sales platform for a replacement.
    5. baladur13 Moderator
      @Panth33raHi
      What nonsense.... before contacting customer service, you need to go through the solutions outlined in the manual.
  2. baladur13 Moderator
    Hello
    What model is this Selecline?
    There is indeed a procedure to follow to re-register a handset on its base.
    Here is a procedure valid for several Selecline models
    {848062 - 848065 - 850919 - 850921 - 848066 - Octa (uno - duo - trio)}

    The corresponding manual is available here with free registration:
    https://www.apreslachat.com/notice-manuel/Selecline/TELEPHONE-DUO/372170
    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...
    1. Pepito
      Still nothing
      Thank you anyway for your help, I will have to buy another one.
    2. baladur13 Moderator
      @PepitoThe procedures are different depending on whether the handset was not registered or was already registered...
      You are in the second case: handset already registered
      What steps did you take?
      Moreover, the procedure between the base and the handset is time-limited... 90 seconds is relatively short.

      You still haven't mentioned which model you have...

      Often, being next to the base, it is sometimes enough to remove the batteries from the handset for a minute and then put them back in.
    3. Pepito
      @baladur13Yes, I am in both cases; I have subscribed or unsubscribed? In any case, I cannot reset the handset. Moreover, when I go to the box, there is a direct PIN code, but it always fails. I do have the instructions, and it says Octa 1000 on the base. The receipt reference is 742976.
    4. baladur13 Moderator
      @PepitoWhat does the box have to do with this matter?

      How is your phone connected? A cable between the base and the box?