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HKC Television

claretain 34 Posted messages 111 Registration date   Status Member Last intervention   -  
claretain 34 Posted messages 111 Registration date   Status Member Last intervention   -
Hello,
I have an HKC television since February 2021, I don't know what happened, it's stuck, I'm sending you the photo, we can't do anything anymore.
Thank you for your help.
By the way, I have another Samsung television that came back from repair for a color problem, and now it just keeps shutting off, it even cuts off the recording.
Best regards

2 answers

  1.
    meuhlol Posted messages 1782 Registration date   Status Member Last intervention   678
     
    Hello,

    Stuck, like no reaction to the remote?
    The first thing to test is to unplug it from the power outlet, wait a few minutes, and then plug it back in.

    For the Samsung TV, take a look in the settings. Maybe the automatic shutdown/standby mode has been triggered/scheduled.
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    1. claretain 34 Posted messages 111 Registration date   Status Member Last intervention  
       
      Yes, it is stuck, stuck, even at the TV level, it has been unplugged since we hooked up the Samsung, and that's when we noticed that it keeps shutting off, so it's variable, sometimes it shuts off in less than an hour and sometimes after 5 hours, it's too weird, the shutdown is disabled, I don't know what the repairman did, now it's no longer under warranty.
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  2. meuhlol Posted messages 1782 Registration date   Status Member Last intervention   678
     
    If the HKC is under warranty, contact customer service. Because without access to the menu, I don't see how we can reset it.

    For the Samsung, when was the customer service response? Because outside of the manufacturer's legal warranty, there should also be a customer service warranty. The time spent in customer service extends the warranty period for the time the device was in service.
    You can try resetting it to see if that resolves the random shutdown issue.
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    1. claretain 34 Posted messages 111 Registration date   Status Member Last intervention  
       
      I think the deadline for the Samsung has passed, since we bought the HKC in February, I believe, because the repair time was at least 3 weeks at Darty. I can't stay without a TV; it's in a room, as I need to rest due to my health issues.
      We had set the Samsung aside just in case.
      How do we reset the TV?
      Thanks again.
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    2. claretain 34 Posted messages 111 Registration date   Status Member Last intervention  
       
      I found how to reset the Samsung.
      I'll keep you posted.
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    3. claretain 34 Posted messages 111 Registration date   Status Member Last intervention  
       
      Since 1 PM, after the reset, the Samsung TV has not turned off; I hope it continues like this.
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    4. meuhlol Posted messages 1782 Registration date   Status Member Last intervention   678 > claretain 34 Posted messages 111 Registration date   Status Member Last intervention  
       
      I knock on wood ^_^
      Maybe it was just a bug and the reset fixed the moody TV :))
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    5. Claretain34 > meuhlol Posted messages 1782 Registration date   Status Member Last intervention  
       
      Maybe, I hope it will be okay, for the other one I'll call C.Discount tomorrow.
      Thanks again.
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