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New ASUS laptop, yellow screen...

RouleauD -  
Eole2973 Posted messages 2 Status Member -
Hello,

I am completely desperate to ask for your help today…

I just received a brand new ASUS laptop (TUF566QR), but there is a sort of yellow tint/veil on the screen. When I compare it to my other PC (TUF505DT), the difference is striking: white is not white but yellowish…

I have tried all possible manipulations found on the internet, namely the following:

- Disable Windows Night Light.

- Uninstall Armoury Crate (which has predefined screen settings).

- Uninstall MyASUS and disable AsusOptimization in services.

- Try to make adjustments in AMD Software (it limits the yellow but very little).

- Uninstall AMD Software.

- Update the graphics cards.

- Use the NVIDIA graphics card instead of auto-selecting.

- Open the PC, disconnect the battery, hold down the Power button for 2 minutes, restart the PC.

- Reinstall Windows via a USB drive (to avoid having the ASUS and AMD software by default).

- Delete the ASUS Splendid files....

- Uninstall only Game Visual from Armoury Crate....

Nothing works, still this dominant yellow tint, while on my old ASUS, I had no such problem. When the two PCs are next to each other, it’s very obvious…

If anyone has a solution to this problem, I would owe them a huge favor!!!

Thanks in advance!

8 answers

  1.
    cristali Posted messages 8615 Registration date   Status Member Last intervention   1 578
     
    Hello, maybe a product or a plastic film on the screen to protect it during transport.
    Depending on where you bought it, you have 14 days to return it if necessary.
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  2. RouleauD
     
    Hello,

    Thank you for your suggestion, unfortunately there is no plastic film on the screen...

    Will they take it back even though I opened the lid?
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    1. cristali Posted messages 8615 Registration date   Status Member Last intervention   1 578
       
      You have to ask them or at least get it repaired under warranty, but only the seller will be able to tell you.
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  4. RouleauD
     
    Yes, I’ve already tried... actually Fn+C used to disable "Splendid" from Asus, but here it does nothing. I keep switching between the Game Visual profiles but nothing changes, even in "normal" mode I still have this yellow tint...
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    1. cristali Posted messages 8615 Registration date   Status Member Last intervention   1 578
       
      And in safe mode, did you try?
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  6. RouleauD
     
    Yes... :/ it hasn't changed anything...
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  7. Kori-Kori Posted messages 2404 Registration date   Status Member Last intervention   413
     
    Hello,
    Dumb question: if you connect a 2nd screen; what color?
    If the 2nd one is not yellow, there's a hardware problem with the laptop.
    If the 2nd one is yellow, there's a software issue.
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    1. Eole2973 Posted messages 2 Status Member 1
       

      Same problem on an Asus Rog Strix and indeed on a TV the yellow tint disappears, so it's definitely a screen issue... Calibration with a probe must remain an option. But for image retouching, editing, and graphic design, it's unusable... Surprising from ASUS!!

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  8. RouleauD
     
    I just tried it on the second screen, the white is white, and it stays yellowish on the PC... it must indeed be a hardware problem :(
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    1. Kori-Kori Posted messages 2404 Registration date   Status Member Last intervention   413
       
      Yes, but which one? Sorry, I have no idea except for the graphics card and the driver...
      Otherwise, updating the BIOS; but that's tricky...
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    2. Eole2973 Posted messages 2 Status Member 1
       

      I have the same problem with an Asus Rog Strix! It is indeed a screen issue and it's recurrent... Maybe a calibration with a probe, but you need to find a professional who can do that because it's at least 200 €...

      1
  9. RouleauD
     
    Maybe the screen, right? I will contact ASUS customer service...

    I had already updated the BIOS.
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    1. Kori-Kori Posted messages 2404 Registration date   Status Member Last intervention   413
       
      Yes, customer service since it's new...
      Too bad, have a good afternoon!
      Backlighting, inverter, but you have to take apart the screen; customer service is more cautious.
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