Installation issue with InstallShield Wizard
EliBlaise
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EliBlaise -
EliBlaise -
Hello,
I find myself at a standstill. I wanted to download a demo version of an audio software (Pyramix 12) to familiarize myself a bit before starting an internship at a studio where they use it. I launch the installation program, which is done with Installshield Wizard; it starts, I follow the steps until the moment it is supposed to download with the progress bar and the status "in progress." But nothing happens at all.
I tried with other earlier versions (11 and 10) found on other sites than the manufacturer's (Merging Technologies) to try, but the same, it also goes through Installshield and gets stuck... Hence my intuition that it might be a problem with Installshield rather than with the programs themselves.
I looked in the task manager to see if something was happening but nothing, the Windows installer is using 0% of the processor.
I searched on forums for answers, some mentioned a file that is found in program files>common files, but it doesn't exist on my computer.
Another detail that might be helpful, before the progress bar, I am asked to provide my "user name" and my "organization," and no matter what I enter, I always get to the last step but it always gets stuck.
I also can't tell if the computer or another protection software (Avira) is preventing the installation, but I don't think so since my application control is disabled in settings. My firewall, however, is enabled.
That's it; I hope someone can help me, it's very important to me, I really would like to use this software as soon as possible...
Thank you in advance for your replies,
I find myself at a standstill. I wanted to download a demo version of an audio software (Pyramix 12) to familiarize myself a bit before starting an internship at a studio where they use it. I launch the installation program, which is done with Installshield Wizard; it starts, I follow the steps until the moment it is supposed to download with the progress bar and the status "in progress." But nothing happens at all.
I tried with other earlier versions (11 and 10) found on other sites than the manufacturer's (Merging Technologies) to try, but the same, it also goes through Installshield and gets stuck... Hence my intuition that it might be a problem with Installshield rather than with the programs themselves.
I looked in the task manager to see if something was happening but nothing, the Windows installer is using 0% of the processor.
I searched on forums for answers, some mentioned a file that is found in program files>common files, but it doesn't exist on my computer.
Another detail that might be helpful, before the progress bar, I am asked to provide my "user name" and my "organization," and no matter what I enter, I always get to the last step but it always gets stuck.
I also can't tell if the computer or another protection software (Avira) is preventing the installation, but I don't think so since my application control is disabled in settings. My firewall, however, is enabled.
That's it; I hope someone can help me, it's very important to me, I really would like to use this software as soon as possible...
Thank you in advance for your replies,
13 réponses
Hi,
Does the InstallShield Wizard evaluate the available space?
It can always take a while.
If you have 7-zip, see if you can extract an .msi file.
Does the InstallShield Wizard evaluate the available space?
It can always take a while.
If you have 7-zip, see if you can extract an .msi file.
No, it doesn't do anything, there's nothing written about the status during the download, nothing happens.
In fact, InstallShield Wizard extracts an msi correctly, then it launches the installation program and then I get to the step where I have to wait for the installation, but nothing happens. And I've waited sometimes 3/4 hours without anything loading or any change in status.
In fact, InstallShield Wizard extracts an msi correctly, then it launches the installation program and then I get to the step where I have to wait for the installation, but nothing happens. And I've waited sometimes 3/4 hours without anything loading or any change in status.
Then if you launch the .msi yourself
You can check later in the event viewer if the reason is indicated in case of failure.
You can check later in the event viewer if the reason is indicated in case of failure.
How can I do this? I tried extracting the .exe with 7zip as you told me, but I'm left with a folder containing .rsrc, .data, and other files.
Sorry, I admit I'm not very comfortable with handling these things...
Sorry, I admit I'm not very comfortable with handling these things...
While you execute it, browse to C:\Users\EliBlaise\AppData\Local\Temp
You need to show hidden files to see the AppData folder
Or to go directly to Local, type %LocalAppData% in your search bar
You need to show hidden files to see the AppData folder
Or to go directly to Local, type %LocalAppData% in your search bar
I found an MSI46F2.tmp file where I opened the archive with 7zip and ended up with the same type of files as when I extracted the .exe
But no .msi that I can run myself?
But no .msi that I can run myself?
If you open it with 7-Zip and click "Test", there are no errors?
If that were the case, the setup would be corrupted.
The MSI could also be located in C:\ProgramData\PackageCache, or another folder created by the setup.
If that were the case, the setup would be corrupted.
The MSI could also be located in C:\ProgramData\PackageCache, or another folder created by the setup.
I saw that it was possible to install a program in safe mode, what do you think? Could it be a lead to try in parallel?
The .msi might also be in C:\Windows\Installer
That could help in safe mode indeed.
Right-click on the Start button and select > Windows PowerShell (Admin)
Type: CMD
Enter the command:
You can tap F8 before startup to enter safe mode, like in the old days.
That could help in safe mode indeed.
Right-click on the Start button and select > Windows PowerShell (Admin)
Type: CMD
Enter the command:
bcdedit /set {default} bootmenupolicy legacy You can tap F8 before startup to enter safe mode, like in the old days.
Re Fabul,
Sorry I haven't been able to get back to the problem until now. I looked in the Windows/Installer folder but found nothing. I haven't tried safe mode yet; I'm a bit scared it might delete things on the computer.
Thank you for your help.
Sorry I haven't been able to get back to the problem until now. I looked in the Windows/Installer folder but found nothing. I haven't tried safe mode yet; I'm a bit scared it might delete things on the computer.
Thank you for your help.