Redmi Note 9 Pro and sound issue during a call

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Jojo26 Posted messages 10 Status Membre -  
 Evelyne -
Hello,

I am having a problem with my Redmi Note 9 Pro phone. During a phone call, I have to use the speaker to hear my correspondent. But before this issue, I noticed some instability, as the phone would turn off and on again when I brought it to my ear. I am not sure if it's a version problem following an update. Here is the version I have: MIUI 12.0.2
I would really like to resolve this issue. For your information, I am not using headphones.
Thank you to anyone who can provide a solution.

Configuration: Windows / Edge 89.0.774.77

6 réponses

Jojo26 Posted messages 10 Status Membre 9
 
THANK YOU, but unfortunately Bluetooth is not activated and the system update is fine. Until now everything was working well (I've had it since the end of September 2020)...
I restarted the device but no change. I'm going to try removing and reinserting the SIM card, you never know.
I have the impression that an update has disrupted its functioning.
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