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Issue with Canal Plus

bpautal Posted messages 153 Registration date   Status Membre Last intervention   -  
ziggourat Posted messages 24653 Registration date   Status Contributeur Last intervention   -
Hello everyone,
I’m not sure if I’m in the right forum, we’ll see.
My problem is as follows:
I watch F1 and Moto GP on Canal Plus on my PC. However, when I watch through Canalplus.com, the image is normal, meaning smooth and good quality. When I watch through the MyCanal app, the image is choppy and of poor quality.
Does anyone have an explanation?
Thank you in advance.
Best regards,
B. Pautal

3 réponses

Réponse 1 / 3
ziggourat Posted messages 24653 Registration date   Status Contributeur Last intervention   5 340
 
Hello,

Maybe a bandwidth or server issue?
Hypothesis made after reading this discussion for example, where there is a link to test your bandwidth at the end: https://assistance.canalplus.com/questions/2193411-lecture-video-fluide

Otherwise, ask your question to Canal (you have to do it in their Client Space, which I am not), but you don't seem to be the only one with this issue: https://assistance.canalplus.com/questions/1786130-qualite-image-peut-degrader-mycanal-soir

Best regards
--
Long live Bobo! ~ Little fish will grow big ~
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Réponse 2 / 3
bpautal
 
No one to answer me?
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glandu Posted messages 25500 Registration date   Status Contributeur Last intervention   4 086
 
Hello, to watch on your phone with My Canal, you need a good phone and a good Wi-Fi or 4G connection.
So, turn off the Wi-Fi and test it on 4G with your phone plan.
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Réponse 3 / 3
bpautal
 
Hello Glandu,
Your response is kind but off-topic. I'm watching Myvanal on my PC and not my mobile.
But thank you anyway.
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