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Problem with external CD drive

Nads -  
 Nads -
Hello everyone.

I'm having a problem with my external CD/DVD reader/burner.

When I plug it into the USB port of my laptop (apparently only the blue port supplies enough power to the device), there is a latency before it is recognized by the PC (about 5 seconds), then I see it listed in the "devices," but I can't find it anywhere else. No window opens so I can start it, and no light turns on the case of the drive, so the tray doesn’t open...

It should normally appear with the rest of the external devices in "My Computer" like a USB stick, but there’s no way for it to show up.

I've searched for solutions, watched videos, but I don't know where the problem lies.

Thank you in advance if you have a solution to offer.

Nads

1 answer

  1.
    Panth33ra Posted messages 23133 Registration date   Status Member Last intervention   Ambassadeur 2 364
     
    Hello,
    Please specify the model and brand of your laptop, as well as that of your CD/DVD Reader/Burner. Perhaps they both need updates?
    Also, please specify which Windows OS your PC is running?

    --
    ASUS ROG G752 VSK | QuadCore Intel i7 7700HQ | 32 GB-DDR4 | 2 M.2 SSDs 500 GB | 2 Seagate 2TB HDDs | GeForce GTX 1070M 8 GB | 17.3" screen (120 Hz) | DirectX 12 | Windows 10 (x64)
    1
    1. Nads
       
      Hello.

      Thank you very much for your response!

      For my PC, I have an Acer Aspire 3 A315-21-94BS running Windows 10 Home version 1909, and the external drive is a POP-UP MOBILE EXTERNAL DVD-RW 3.0 USB (plug and play).

      I did see that I had updates to do on "Windows Update," which probably relates to my problem.

      I hope I have provided you with the necessary information.
      0