View original (French)

I lost my Roblox account.

Solved
Hyuga_fr96 -  
MPMP10 Posted messages 47361 Registration date   Status Member Last intervention   -
Hello,

I have a HUGE problem please help me... I lost my password and I didn't enter either an email
mail or a phone number... Do you have a solution please it's really VERY important!!

3 answers

  1.
    MPMP10 Posted messages 47361 Registration date   Status Member Last intervention   18 968
     
    Hello,
    In your case, you need to get in touch...
    https://www.roblox.com/support

    --
    The technocrats, if we gave them the Sahara, in 5 years, they'd have to buy sand elsewhere.
    Coluche.
    0
    1. Hyuga_fr96
       
      Hello,
      Yes, I had already done it several times without ever receiving any response... I will try again anyway, thank you for your reply!
      0
      1. MPMP10 Posted messages 47361 Registration date   Status Member Last intervention   18 968 > Hyuga_fr96
         
        You're welcome
        Sometimes perseverance opens doors....
        0
      2. jag72 Posted messages 14864 Registration date   Status Member Last intervention   2 790 > Hyuga_fr96
         
        Hello,

        For me, who has exchanged emails with them, the response will be the same as bendrop.

        They gave me the same response for my daughter's account.
        0
      3. Hyuga_fr96 > jag72 Posted messages 14864 Registration date   Status Member Last intervention  
         
        Thank you very much...
        0
  2. Hyuga_fr96
     
    Hello, thank you very much for your responses because I finally managed to recover my account and I am thrilled!
    0
    1. jag72 Posted messages 14864 Registration date   Status Member Last intervention   2 790
       
      Well, you have my interest.
      How did you do it?
      If I could help my daughter, that would be nice.
      0
    2. Hyuga_fr96 > jag72 Posted messages 14864 Registration date   Status Member Last intervention  
       
      So... I contacted Roblox (the link I used is the one that MPMP10 gave me) and in the email, I asked them to send me something to recover my password to the email address I used to contact them. A few days later, I received a response saying that my account had been updated and I was able to set a new code. If you don't receive a response the first time, I recommend trying again because I contacted them 3 or 4 times before getting a reply that wasn't from a robot... Good luck!
      0
    3. jag72 Posted messages 14864 Registration date   Status Member Last intervention   2 790 > Hyuga_fr96
       
      Yes, but did you have the username? A proof that this account was yours?

      His does not have an address or a registered phone number or any purchases. And it was not a robot responding to my emails.
      I was clearly told that nothing could be done for me. :/
      Finally, for her since I was warning to intervene for my daughter.
      0
    4. Hyuga_fr96 > jag72 Posted messages 14864 Registration date   Status Member Last intervention  
       
      I did have a username and I also didn't have any purchases, saved address mail, or phone number. Personally, it worked for me afterwards, but I don't know about you; they sent me a way to reset my password even without an email address or phone number after I consulted them through that link... Well... They got my email address through the link when you are asked for the email address to send the request. Then they updated my account so that it looked like I had entered it from the beginning. Then I followed the usual procedure to recover my password.
      0
    5. jag72 Posted messages 14864 Registration date   Status Member Last intervention   2 790 > Hyuga_fr96
       
      So I think you found a more accommodating person than me
      Good for you
      0
  3. bendrop Posted messages 12662 Registration date   Status Contributor Last intervention   8 527
     
    Good evening,

    Without providing an email address or a mobile number when you created your account, it is impossible for you to recover it.

    Best regards.

    --
    Ignorance and folly have their pleasures just as the mind and knowledge do.
    -1
    1. Hyuga_fr96
       
      Ah.... Thank you very much for your response anyway...
      1