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Gigaset AS690H newly installed.

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Ghive -  
Ghive30 Posted messages 6 Status Member -
Hello.
The handsets -except for the one connected to the base- do not ring during an external call.
Thank you for your help.

11 answers

  1.
    Ghive30 Posted messages 6 Status Member 3
     
    Hello.

    AS690A for the base
    AS690H for the handsets (including the one placed on the AS690A base).

    The radio reception icon on all handsets shows 3 ))) therefore reception is "good to weak."
    The bell icon crossed out by an x is not present.
    3
  2. baladur13 Posted messages 47411 Registration date   Status Moderator Last intervention   14 414
     
    Hello
    For silent calls, the handsets have a conversation in their menu that allows the handsets not to ring...
    See manual on page 35

    In fact, it's the base that rings but not the handsets

    The manual: https://gse.gigaset.com/fileadmin/gigaset/images/CustomerCare/Manuals/A6xx/A690-A690A_AE690-AE690AAS690-AS690A/A31008-M2816-N101-1-7719_fr_BE_CH_FR.pdf
    --
    Very difficult to catch a black cat in a dark room.
    Especially when it isn't there...
    1
  3. Ghive30 Posted messages 6 Status Member 3
     
    Good evening.

    Base model:
    S 30852 - S 2836 - N 101 -11 // C 39280 - Z4 - C 707 C769

    ref. Individual bases: S 30852 - S 2890 - R1xx

    Thank you.
    0
    1. baladur13 Posted messages 47411 Registration date   Status Moderator Last intervention   14 414
       
      So unless I'm mistaken, AS690A (answering machine model - several buttons and a display on the base).

      What do the screens of your handsets display? Describe the present icons
      Among others, how are those related to the radio link


      Is this icon (bell crossed out with an X) present?
      2
  4. baladur13 Posted messages 47411 Registration date   Status Moderator Last intervention   14 414
     
    Ok...
    Connections between handsets and base okay
    Ringtones not muted
    Are you able to call contacts?

    If your device is connected to a box, try resetting it by cutting off the power supply to the box for a minute, then turning it back on.

    --
    Very difficult to catch a black cat in a dark room.
    Especially when it's not there...
    0
  6. Ghive30 Posted messages 6 Status Member 3
     
    Yes, I can call correspondents.

    I have indeed cut the power to the box for a few minutes, but the handsets are still not ringing.
    Note: However, since the beginning, the screens "light up" when receiving a call. It's just the ringer that doesn't work.
    0
  7. baladur13 Posted messages 47411 Registration date   Status Moderator Last intervention   14 414
     
    Remove the handset from the base
    If you briefly press the "Paging" button .))) on the base, do both handsets ring?
    Press "Paging" briefly again to stop the ringing.

    How is the voicemail triggering set up?

    You say "the screens light up during a call," but what do they display?

    Another point to check in your Orange customer area:
    - the caller ID must be set to Yes
    - call forwarding to voicemail after 5 rings
    like below

    --
    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...
    0
  8. Ghive30 Posted messages 6 Status Member 3
     
    Thanks to your questions, I eventually found the cause of the anomaly. However, I don't understand the reason behind it.
    The tests were conducted with a phone (mobile) whose number is hidden.
    The base unit recognizes the call (hidden) and rings.
    The other handsets acknowledge the call (it indicates: hidden call and a bell icon appears) but they do not ring??? I am not sure if it's a misconfiguration... but it’s less bothersome.
    In any case, I thank you very much because your help and availability have been very valuable to me.
    Have a good rest of the day.
    0
  9. Ghive30 Posted messages 6 Status Member 3
     
    Great!!! I saw and fixed the issue.
    Thanks again!
    0
  10. baladur13 Posted messages 47411 Registration date   Status Moderator Last intervention   14 414
     
    You're welcome...
    Don't hesitate to reach out if you have any issues...

    --
    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...
    0
  11. Ghive30 Posted messages 6 Status Member 3
     
    Thank you.
    I won't hesitate!
    0
  12. baladur13 Posted messages 47411 Registration date   Status Moderator Last intervention   14 414
     
    Hello,
    AS690H is the reference of a combined unit
    Which model is your base (see the label underneath)?

    --
    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...
    -1