View original (French)

Philips DSR3031F Decoder

Solved
Anais -  
Andy31200 Posted messages 26918 Registration date   Status Modérateur Last intervention   -
Hello,

The decoder freezes constantly since I bought it. I always unplug and plug it back in, but is there a solution or should I throw it away? It has never worked well (I bought it in 2016).
Thank you for the reply.

5 réponses

Réponse 1 / 5
Andy31200 Posted messages 26918 Registration date   Status Modérateur Last intervention   12 197
 
Hello,
Try unplugging everything, HDMI cables, antenna, and power plug, wait five minutes and plug back in.
If that doesn’t work and you can access the menu, do a "reset" or "factory reset" or "initial setup" (see menu) but you will have to redo the entire installation and settings.

--
I call a cat a cat *
     *in French in the text
1
Réponse 2 / 5
Andy31200 Posted messages 26918 Registration date   Status Modérateur Last intervention   12 197
 
You're welcome, and feel free to check in and give news or if you have any other questions

--
I call a spade a spade *
     *in French in the text
1
Réponse 3 / 5
Andy31200 Posted messages 26918 Registration date   Status Modérateur Last intervention   12 197
 
Thank you for coming back, happy for you and "long may it last" regarding the time off

--
I call a spade a spade *
     *in French in the text
1
Réponse 4 / 5
Anais
 
Thank you for your response Andy, I will definitely give it a try.
0
Réponse 5 / 5
anais
 
Hello,
well, I did what you advised me, I reset it ten days ago and for now it's working...
Thank you... :)
0