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Damaged PCIe port?

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Zizeo Posted messages 5 Status Membre -  
macbernic Posted messages 2226 Registration date   Status Membre Last intervention   -
Hello,
After moving my computer, the graphics card no longer displays images.
I noticed 2 missing solder points on the PCIe port on the card, could the problem come from that?
See photo



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5 réponses

Réponse 1 / 5
macbernic Posted messages 2226 Registration date   Status Membre Last intervention   541
 
Hello,

it does seem that a copper part is missing on these 2 legs, which could hinder the proper functioning of your card.
I think this can be repaired by a professional with the right equipment.
Then it's a matter of whether it's worth it depending on the value of your card...;)

See you!
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Zizeo Posted messages 5 Status Membre
 
Hello,
Thank you for this reply, indeed, it's a RTX 2070 Super, quite recent to try to be saved.
I am still discussing with customer service who does not want to take it back, as it's a break and not a malfunction :/ .
If I have to get it repaired, I will need to turn to someone who does micro soldering, I hope I find someone not far from my home.
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Réponse 2 / 5
macbernic Posted messages 2226 Registration date   Status Membre Last intervention   541
 
Indeed, it's a recent map, how old is it??
They are audacious to say it's broken and not a malfunction!!! Their equipment should hold up better and more than this at the price we pay for it, it's shameful!!

Good luck and happy New Year!!!
@+
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Zizeo Posted messages 5 Status Membre
 
The card is just under a year old.

The reseller's customer service tells me that if the card is damaged during transport, the warranty is not valid.

But I have moved my PC in the past without any issues...

The reseller's customer service is sending me to the manufacturer's customer service, which then sends me back to the reseller, so I think that if they don't offer me a solution, I will have to figure it out myself.


Happy New Year to you and Merry Christmas!


PS: I clearly stated to customer service that my PC did not suffer any shock during transport.
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Réponse 3 / 5
macbernic Posted messages 2226 Registration date   Status Membre Last intervention   541
 
Ah OK, and on top of that, it's still under warranty!!! What’s the brand of this card that doesn't take responsibility out of curiosity...??
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Zizeo Posted messages 5 Status Membre
 
So the manufacturer is MSI, who is sending me back to Top Achat (where I bought the card) and it's Top Achat's customer service that is blocking.
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Réponse 4 / 5
macbernic Posted messages 2226 Registration date   Status Membre Last intervention   541
 
You can call on a mediator:
https://www.economie.gouv.fr/mediation-conso/mediateurs-references#secteur%202
to help you resolve this issue or a consumer association.
The mediation service of topachat:
https://www.fevad.com/mediation/#topContent
address found at the bottom of the customer service page: https://www.topachat.com/pages/assistance/sav/

Good luck ...
@+
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Zizeo Posted messages 5 Status Membre
 
I hope I don't get there, I see how it's going before.
Thank you for your help.
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Réponse 5 / 5
macbernic Posted messages 2226 Registration date   Status Membre Last intervention   541
 
yes I understand it's the last resort....
If you believe the issue is resolved click on resolved...;))

See you!
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