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External call waiting cancellation on Gigaset A420

Liben2020 Posted messages 3 Status Member -  
baladur13 Posted messages 47402 Registration date   Status Moderator Last intervention   -
Good evening

Do you know how to disable the external call waiting signal on the Gigaset A420 (3 handsets) - currently working from home, it's a nightmare: the signal rings and cuts off my conversation with my interlocutor and continues until the person on the waiting call hangs up.
Those on the waiting call do not hear a busy signal, the phone just rings into the void for them
I called my operator who confirmed that they have not activated call waiting on our line and that it needs to be managed on our phone. I have the manual but cannot find this function

Thank you in advance

3 answers

  1.
    baladur13 Posted messages 47402 Registration date   Status Moderator Last intervention   14 411
     
    Hello,
    It's not someone from the other two extensions intervening while the line is occupied by an external conversation
    Here's what the manual says about call waiting:

    Check that the internal intrusion is not validated.

    Who is your telephone operator?

    It's very difficult to catch a black cat in a dark room.
    Especially when it isn't there...
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    1. Liben2020
       
      Good evening

      Thank you for your response. No one is intervening in the other schemes and these are indeed external calls and not internal ones.
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      1. baladur13 Posted messages 47402 Registration date   Status Moderator Last intervention   14 411 > Liben2020
         
        Ok.. Who is your operator?
        Is this phone connected to a box?
        For me, it's impossible to have a double call if there isn't something that allows it with your operator.
        What is planned in case of a call on hold?
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      2. Liben2020 Posted messages 3 Status Member > baladur13 Posted messages 47402 Registration date   Status Moderator Last intervention  
         
        I am with SFR, I called them. They tell me that there is no call waiting activated on our line, at least managed by them, nor any call forwarding...
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  2. orb42 Posted messages 1515 Registration date   Status Member Last intervention   205
     
    If you can't solve this issue by adjusting the internal intrusion parameter as mentioned above, go to your box's telephone settings. From there, you can enable "Forward to voicemail" if you have a second call and even disable the call waiting option that beeps when you receive a second call.

    --
    Sherlock Holmes never solved anything without clues.
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    1. Liben2020 Posted messages 3 Status Member
       
      Thank you, I went to my client area and I couldn't find the settings...it seems that technology and I just don’t get along????
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  3. baladur13 Posted messages 47402 Registration date   Status Moderator Last intervention   14 411
     
    Although you were told that "Call Waiting" does not exist on your line.
    Here is how to remove it from your landline
    Excerpt from https://assistance.sfr.fr/internet-tel-fixe/tel-fixe/activer-desactiver-options.html
    There is indeed a way from the customer area, but the document does not seem complete
    https://assistance.sfr.fr/internet-tel-fixe/tel-fixe/parametrer-options-appels-espace-client.html
    --
    It is very difficult to catch a black cat in a dark room.
    Especially when it's not there...
    0