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Unable to receive calls

Nanou -  
baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   -
Hello,
My Siemens Gigaset phone is working, but for the past few days, I haven't been receiving calls. People trying to reach me are going straight to voicemail... my phone isn't ringing

Configuration: Android / Chrome 81.0.4044.117

7 answers

  1.
    baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   14 387
     
    Hello,
    What model is this gigaset?
    My Siemens gigaset phone works
    It allows making calls but not receiving them, that's the problem?
    If so, reset your box.
    To do this, unplug it for a minute, then turn it back on.

    --
    Very difficult to catch a black cat in a dark room.
    Especially when it's not there...
    1
    1. Nanou
       
      I just did it, it still doesn't work.
      0
    2. baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   14 387 > Nanou
       
      OK... but still answer the questions
      What model is this Gigaset?
      Can you call or not?
      0
    3. Nanou > baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention  
       
      It’s a Gigaset A265 (2 handsets). I can make calls with it, but when someone calls me, it doesn’t ring; if I pick up, I can’t answer the incoming call… no missed call notification. For the person trying to reach me, it rings normally, then it goes to voicemail...
      0
    4. baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   14 387 > Nanou
       
      OK A265 duo
      when I'm called it doesn't ring, if I answer, I don't receive the incoming call
      How can you be prompted to pick up the phone if it doesn't ring?
      No bell icons displayed on the screen? (a long press on the * (star) key turns off or activates the ringtone)
      Is the ringtone volume properly adjusted?
      0
    5. Nanou > baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention  
       
      I used my mobile phone to call the landline, and at the first rings (heard on my mobile), I picked up the landline... I didn't retrieve the call.
      No bell icon and the volume is set to 5.
      0
  2. baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   14 387
     
    Check in your Orange customer space that call forwarding is properly configured like this

    Very difficult to catch a black cat in a dark room.
    Especially when it isn't there...
    0
  3. Nanou
     
    How to access this page in the Orange customer area?
    0
    1. baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   14 387
       
      Once in the customer space, you look for the "Home" section and there you must find your landline number, you click on it.
      A new page opens, you look for and click on "Call forwarding".
      -1
      1. Nanou > baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention  
         
        I don't have this option since I have a classic landline that is not connected to my live box...
        I called Orange customer support, and it seems there is a problem with my line; I should have a response before the 25th at 6 p.m.
        In the meantime, thank you very much for taking the time to answer my questions.
        I wish you a lovely evening...
        0
  4. baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   14 387
     
    I don't have that option since I have a regular landline that isn't connected to my live box...
    If you had replied this when I asked you to reset the box in message #1... we would have avoided a lot of confusion regarding this issue.

    So let's wait for Orange to intervene.

    --
    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...
    0
  6. Nanou
     
    The technician from Orange checked my line and found no issues
    I'm still not receiving incoming calls...
    0
  7. baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   14 387
     
    What subscription do you pay for?
    A subscription for the landline and also a subscription for the Internet?

    --
    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...
    0
  8. Nanou
     
    Orange fixed line and Livebox Zen 1 line option
    0
    1. baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   14 387
       
      Two subscriptions or just one?
      0
      1. Nanou > baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention  
         
        one only
        0
      2. baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   14 387 > Nanou
         
        So a landline contract at 16 to 18€ + an internet subscription all on a single bill...
        Unless I'm mistaken, this type of contract is no longer available for sale these days (discontinued on 07/02/2013)..
        Try connecting the phone to the back of the box and test its functionality
        - can you make calls?
        - if you dial your number from a mobile, does the phone ring and can you talk?.

        Edit: do you have an ADSL filter on your telephone line?
        0