View original (French)

Identifying issues with the Caisse d'Épargne app on smartphone

fanyrol -  
MPMP10 Posted messages 47393 Registration date   Status Member Last intervention   -
Hello,
I can no longer log into my Caisse d'Épargne app
I have a problem with the mobile app, it crashed on my phone, I reinstalled it, and since then I can't log in. I have the correct identifier, just to clarify! I’m using the same identifier on the website and it works, but on the app, I get an error message "connection error please check the information entered and try again," I don’t understand! Knowing that it works on my partner's phone!
Has anyone ever encountered this problem? What should I do, thank you

Configuration: Windows / Chrome 86.0.4240.183

3 answers

  1.
    MPMP10 Posted messages 47393 Registration date   Status Member Last intervention   19 002
     
    Hello,
    You need to perform a reset through the settings and then reinstall the Caisse d'Épargne app.
    Note that by following this tutorial, all your data, settings, and configurations will be lost; please make sure to back up everything you need before starting. Your SD card will not be affected by the hard reset, but for safety, remove it from your mobile.
    --
    Promises made, promises kept! (Coluche)
    0
  2. Vn7
     
    I'm encountering the same problem. I can log into my account on my computer, but not on my mobile. Overnight, it's impossible to connect; uninstalling and reinstalling doesn't work. The big issue is that to perform actions like transfers, you need to confirm with the mobile app in real time... I’m willing, but CONNECTION IMPOSSIBLE... The red disk spins infinitely, indicating 'please hold on'... Until the session expires... I’ll try to do it at the counter, too bad. Disappointed with the situation.
    0
  3. loisou17 Posted messages 1297 Registration date   Status Member Last intervention   470
     
    Hello
    apply the recommended solution mentioned above by

    MPMP10
    0