generic error opening documents

Question

Hello my bank sent me documents as attachments, and when I try to open them, it shows a generic error. What does that mean and how can I open my documents? Thank you

Sergio39 · Accepted Answer

Hello, If your bank has sent you files in PDF format, you will need ACROBAT READER. You can download it from this page https://get2.adobe.com/fr/reader/otherversions/ -- Don't forget to mark your post as "resolved" once the issue is fixed. Thank you.

ostin · Answer

Thank you, my computer runs on Windows Vista and it doesn't offer me to download the software.

Sergio39 · Answer

Well, if you have downloaded the file, you need to go to your "downloads" folder and then click on the software to install it. Don’t forget to mark your post as "resolved" once the issue is fixed. Thank you.

Sergio39 · Answer

In the previous post, I am not talking about the bank file... I am talking about the software. In any case, you will click on the link below.. what happens? Do you see the notice appear on your screen? http://h10032.www1.hp.com/ctg/Manual/c04631589 -- Don't forget to mark your post as "resolved" once the issue is fixed. Thank you.

Sergio39 · Answer

I have provided this file for "example"... if you can open it, that means ADOBE READER is already installed on your PC... if you cannot open the file, then you need to INSTALL the software I had you download. -- Don't forget to mark your post as "resolved" once the issue is fixed. Thank you.

Sergio39 · Answer

Let's try something else open your email... go to the attachment... right-click on it and then "save as"... choose the desktop... once done, go to the desktop... there you should see your attachment... double-click on it, let me know what happens -- Don't forget to mark your post "resolved" once the issue is fixed. Thank you

Sergio39 · Answer

Sure, let's continue.. normally when you receive an attachment, you either double-click on it and a dialog box appears asking "do you want to open this file / save this file," is that your case? If that is the case, you need to save the attachment that you will then find in your "downloads" folder. Then you just have to double-click on the file to open it. If it does not open, you need to get help from someone with better computer knowledge. Understand that I am not refusing to help you, but we might end up going in circles for a while before finding the solution. -- Don't forget to mark your post as "resolved" once the problem is fixed. Thank you

Generic error opening documents

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