Checkbook order caisse-epargne.fr

Question

Hello,

I have been desperately trying for several months to order a checkbook on my customer space on the Caisse d'Epargne website, and it always displays "No account available for checkbook order."

Despite several requests to my advisor and multiple questions via the contact form on the site, I always receive the same terse answer: "The checkbook order is indeed not possible online on our site..."

Since it's been... 6 years (!) since I subscribed to this online consultation service, and I have NEVER been able to order a single checkbook, I was wondering if any of you have managed to do so?
Is it really unavailable on the site?
Am I being "played" with the responses I have received?

Thank you in advance for your feedback, have a great end of the day!

Vincent

Configuration: Windows Vista Firefox 3.5.6

Vincent103 · Accepted Answer

Good evening, so the situation has been resolved after several months of impossibility...

Once logged into my account, in the left column, there is a menu "Manage your services"
In this menu appears the line Checkbook Order.

Until now, when I clicked on this link, the site displayed an error message telling me that none of my accounts were available for checkbook ordering...

After 10 million calls, letters, and emails, I finally found the solution:

You need to ask your adviser to deactivate the automatic renewal of checkbooks!!!
That's it!!!

We can regret that the automatic renewal blocks the possibility of ordering checkbooks online, but well... here is an acceptable solution anyway, if we want to have control over all this...

Good evening everyone.

pupuce1289 · Answer

And how do you do it??? I'm searching without finding...

werther · Answer

I have the same problem with my account.
Except that at first it worked and then with one of the updates to the site about two years ago, there was no longer any possibility to get this option.
I have sent several emails and I have never received a response.
At my agency they claimed that my account must be very old and took the opportunity to have me sign some papers to update my account! Of course, that did nothing to solve this issue.
I do have automatic renewal for my checkbook but ironically, it doesn't work well at all.
I am therefore forced to go to my agency during opening hours or to call
when it decides to work.
I have other accounts and I don't have these problems.
It's about time the savings bank took action!

Vincent103 · Answer

Ah! Glad to see I’m not alone in this mess...

Still no news for me, even though the automatic checkbook renewal is disabled, orders don’t work on the site, although my account appears in the list of accounts available for checkbook orders...

I can click on the "Order" link, a confirmation message pops up, but... nothing comes...

Fed up!

So yes, it would be nice for the CE to get a move on because in 2010, it’s really bad, as they say, not to master this aspect. Especially since this service is charged and appears in the general conditions of sale. I think I’m going to ask for a discount on my Satellis Essentiel subscription...

Alright, I’ll come back to provide updates from time to time... Have a good evening!

Vincent

robinson22 · Answer

However, account maintenance fees have increased significantly this year! We can hope that the services of the savings bank will finally improve!

Checkbook order caisse-epargne.fr

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