Xiaomi Redmi Note 9 Pro power/battery issue

Falky -  
bazfile Posted messages 58487 Registration date   Status Moderator Last intervention   -
Hello, my Note 9 Pro suddenly turned off when I had 6 or 7% battery left, and since then I can't turn it back on. Whenever I try to power it on or force a restart, the home screen (with the Redmi logo) lights up for a brief moment (half a second) and is replaced by the battery icon in the middle of the screen for a few seconds. When I charge it, the same battery icon appears in the middle of the screen but stays frozen (no sign of charging).

Can you help me?

2 answers

  1. bazfile Posted messages 58487 Registration date   Status Moderator Last intervention   20 266
     
    Hello, let your battery charge for 1 or 2 hours and if it's still the same, have your battery tested by a professional who will change it if necessary.

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    bazfile
    Moderator/Security Contributor.
    A hello, a response, a thank you are always appreciated.
    2
  2. Falky
     
    Hello, I had already charged it for more than an hour (longer than necessary for a full charge) but nothing worked, I spammed the forced restart about ten times without success. I just put it to charge and miraculously it seems to be charging normally (the battery icon is filling up)

    Thank you for your intervention.

    I will classify this topic as resolved if it turns on correctly once the battery is charged.
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    1. bazfile Posted messages 58487 Registration date   Status Moderator Last intervention   20 266
       
      OK I hope it will be fine, just so you know it could also be the charger.
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