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Bluetooth and Wireless Disappeared

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Petaouchnok2 Posted messages 162 Status Member -  
pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   -
Hello,
Following issues with Windows 10, I performed a factory reset, hoping everything would work better, but since then, I can no longer find the Bluetooth and Wireless features on my HP 15 Notebook, Windows 10 operating system, version 1903 updated.
I've searched through Windows features but found nothing.
The Bluetooth and Wireless icons
no longer appear in the notification area either.
By tapping feverishly on the Esc key at startup of Windows 10, I was able to access the BIOS home screen but not the part where you can enable or disable (Enable-Disable) the different features.
Do you have any idea what I should do?
Thank you.

17 answers

  1.
    Chris_33000 Posted messages 533 Status Member 48
     
    Hello,
    are the drivers present in the device manager?
    Sincerely,
    1
    1. Petaouchnok2 Posted messages 162 Status Member 1
       
      The original drivers are indeed present.
      0
    2. Petaouchnok2 Posted messages 162 Status Member 1
       
      Hello,
      hoping this will make it clearer, I made screenshots so you can better visualize the problem.







      0
    3. Petaouchnok2 Posted messages 162 Status Member 1
       
      Attempts to update Bluetooth, Bluetooth Device, and Ralink RT3290 11bgn Wi-Fi Adapter
      I receive the message "The best drivers for your device are already installed."
      0
  2. Chris_33000 Posted messages 533 Status Member 48
     
    The drivers appear "faded" in the manager...
    As if they had been disabled in the "bios"?
    1
    1. Petaouchnok2 Posted messages 162 Status Member 1
       
      That's exactly what I would like to check, but I don't know how to access the BIOS screen.
      0
  3. Chris_33000 Posted messages 533 Status Member 48
     
    "Should I delete all partitions"
    Yes, delete all partitions if it is your main computer.
    1
  4. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Hello,

    I'm sending you your link (blank page) --► Windows 10: a bug prevents drivers from loading, here's how to fix it
    Hope this is the right one.

    Info 1:
    In one of your screenshots from September 13, 2020, we see a globe next to the time, which suggests connectivity issues, such as airplane mode being activated.
    Time has passed since, check if the box is unchecked.
    Image from version 2004:


    Info 2
    ''I can't find the Bluetooth and Wireless features on my HP 15 Notebook, Windows 10 version 1903 updated.''

    ==►Microsoft blocks 1909 Realtek Bluetooth drivers update

    You are 2 versions behind !!
    Try the upgrade ==►Download and install Windows 2004

    ==►Update Assistant

    If needed --► USB Bluetooth 4.0 Adapter

    See you +
    1
    1. Petaouchnok2 Posted messages 162 Status Member 1
       
      Hello,
      the globe is because there was no network at that time, which is very common since I am in the middle of the bush and the network is very unstable, to be polite, upgrading to Windows 10 took three days.
      I have version Windows 1909 not 1903, that's a typo.
      Windows update makes its updates daily.
      Windows 2004 the installation attempts failed. I will try again.
      0
  6. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Hello,

    If you have the optional update KB4577062 in your Windows Update history, there is a bug that prevents you from upgrading to version 2004.
    You will see the preparation for the update and after a restart, you will receive a message stating that the 2004 update will not be installed.

    First, check if KB4577062 (dated September 19, 2020), which is an optional update.
    Go to Settings -►Update & Security -►Windows Update
    Then --►View update history.

    Solution 1
    To upgrade to the new Windows 10 version 2004, uninstall KB4577062

    Then, the function update should be visible again, restart Windows Update --►Check for updates.

    Solution 2
    Download or save the ISO with the Media Creation Tool


    To save some time (I'm in the middle of nowhere) because it’s very slow on Microsoft's servers, go to ==►adguard
    Select 32 or 64 bit depending on your version.

    Once the ISO is downloaded, right-click and then click on → mount

    Windows Explorer will open
    Run →setup


    You can do this with or without an internet connection.
    If you have a third-party antivirus, uninstall it first; Windows Defender is sufficient.
    If all goes well, the upgrade will install in 1 or 2 hours, which is faster than Microsoft's Media tools.
    In your case, it may take a bit longer.

    ►Source

    See you and be patient.
    --
    pistouri
    1
    1. Petaouchnok2 Posted messages 162 Status Member 1
       
      Windows update downloaded the KB4577062 update immediately after I uninstalled it. It’s not looking good.
      0
      1. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   8 723 > Petaouchnok2 Posted messages 162 Status Member
         
        Try to block it, I can't remember the name of the line in Windows Update options if it's there.
        It's something like ► Suspend for....


        Then perform the procedure with the ISO to mount to launch the Setup.
        0
      2. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   8 723 > pistouri Posted messages 19008 Registration date   Status Contributor Last intervention  
         
        Or launch the ISO directly

        Info:

        ==► Block updates with Windows Update Minitool
        ==►Win Update Stop
        ==► Kill-Update

        Or disconnect your internet connection by disabling your Ethernet or Wifi network adapter.
        Or remove/disconnect the Ethernet cable and install from the ISO.
        You can reconnect the cable during installation if prompted.
        0
      3. Petaouchnok2 Posted messages 162 Status Member 1 > pistouri Posted messages 19008 Registration date   Status Contributor Last intervention  
         
        You're welcome.
        0
    2. Petaouchnok2 Posted messages 162 Status Member 1
       
      Hello Pistouri, by changing the smartphone and especially the USB cable, the connection has become stable.

      I was able to update Windows 10 from 1909 to Windows 10 20H1, which is currently running
      as well as the last two optional updates
      But I still have the message "Device lacking Bluetooth functionality."

      In the Services MSC:
      - the Bluetooth support service
      - Properties Startup Type Automatic
      - delayed start,
      - Log on: This account, Local Service.

      - the Windows Mobile hotspot service - Properties Startup Type Automatic,
      - Log on: This account, Local Service.

      Thank you.
      0
  7. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Detect HP drivers ==►drivers for HP 15-r006nk
    Click on ---►Detect my drivers


    Priority for :

    - Bluetooth
    Microsoft Bluetooth LE Enumerator
    Mediateck Bluetooth Adaptor

    - Wireless LAN Drivers

    A+

    1
    1. Petaouchnok2 Posted messages 162 Status Member 1
       
      What Snappy found in 4 screenshots, I had launched it before reading your last message :
      0
    2. Petaouchnok2 Posted messages 162 Status Member 1
       
      0
    3. Petaouchnok2 Posted messages 162 Status Member 1
       
      0
    4. Petaouchnok2 Posted messages 162 Status Member 1
       
      0
    5. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   8 723 > Petaouchnok2 Posted messages 162 Status Member
       
      We don't see Bluetooth?

      Perform an HP driver detection, message #45
      0
  8. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Try to install the driver for the Wi-Fi card
    Wi-Fi Card Ralink RT3290 802.11bgn Wi-Fi Adapter (HP Pavilion 15-roo6nk) ==► Wi-Fi Ralink

    --
    log cutter
    1
    1. Petaouchnok2 Posted messages 162 Status Member 1
       
      The installation of the driver is blocked by the system,
      Message: " This application has been blocked for your protection."
      0
  9. Chris_33000 Posted messages 533 Status Member 48
     
    There is a wealth of articles on the web on this subject,
    after consulting them, does the problem still persist?
    Best regards,
    0
    1. Petaouchnok2 Posted messages 162 Status Member 1
       
      I consulted before posting my message on the forum, especially on the website www.malekal.com, but I'm stuck on the BIOS page.
      I will keep looking.
      Thank you.
      0
    2. Petaouchnok2 Posted messages 162 Status Member 1
       
      Hello,
      Without any other solution, I tried to reinstall Windows 10 using the Reset feature.
      Eventually, my PC only boots to the Recovery screen
      Your computer needs to be repaired
      An error has occurred
      Error code: 0xc0000034
      You need to use recovery tools, etc.
      With my USB key inserted, I press F1 to access the recovery environment
      I choose to use USB
      The installation of Windows 10 starts
      Install now
      I enter the key
      I choose custom installation to delete everything
      On the Where do you want to install Windows? screen
      I select Partition 3, 194 GB
      I get the message:
      The installer could not use the existing partition because the system volume does not have enough free space.
      I would like to clear everything and reinstall..
      Do I need to delete all System, MSR, Recovery partitions and the two main partitions for the reinstallation to proceed?
      Thank you if anyone has a solution.
      0
    3. seb77150 Posted messages 6285 Registration date   Status Member Last intervention   500 > Petaouchnok2 Posted messages 162 Status Member
       
      Hello, if you want to delete everything, yes, delete all existing partitions.
      0
    4. Petaouchnok2 Posted messages 162 Status Member 1 > seb77150 Posted messages 6285 Registration date   Status Member Last intervention  
       
      Hello and thank you for the advice
      I deleted everything, and the installation went on without any issues.
      Windows 10 is downloading its updates for version 1909.
      I ran the troubleshooter to check if Bluetooth is back, but I still get the message:
      Device lacking Bluetooth functionality.
      I imagine that the Wireless is also disabled.
      My problem is not resolved.
      0
    5. seb77150 Posted messages 6285 Registration date   Status Member Last intervention   500 > Petaouchnok2 Posted messages 162 Status Member
       
      Je ne peux pas envoyer de captures d'écran ou d'images.
      0
  10. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Hello,

    Following #39
    ►I was able to update Windows 10 1909 to Windows 10 20H1 which is currently running

    Unless I'm mistaken ==► download the May 2021 update
    Version 21 h 1

    Check:
    Settings > Update & security > View optional updates.
    Finally click on "Driver update" to list the available updates.
    Post a screenshot.

    Download Snappy
    Take stock of the available drivers (Wireless....Realtek...ralink...)

    Post another screenshot of the device manager
    Go to View -►Show hidden devices
    Network adapter
    Bluetooth
    Bluetooth Device

    Ps:: In network adapters it seems you have 2 times Microsoft Wifi direct virtual Adapter
    That was before you installed 21 h 1


    Have you checked in the BIOS if Bluetooth is enabled?
    Often, it's in the Advanced or Security tab
    On (enabled) and off (disabled)

    Idea
    Buy a Bluetooth USB dongle
    Contact HP support (forum).

    A+

    --
    pistouri
    0
    1. Petaouchnok2 Posted messages 162 Status Member 1
       
      Hello pistouri,

      -Windows version 21H1 is installed.

      -"Show optional updates.
      Finally, click on "Update the driver" to list available updates."
      There are no optional updates at the moment, below is the last one installed.

      0
    2. Petaouchnok2 Posted messages 162 Status Member 1
       
      The current Device Manager screenshot:



      Snappy is searching.
      0
    3. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   8 723 > Petaouchnok2 Posted messages 162 Status Member
       
      You no longer have the Bluetooth section in the device manager

      Before:


      Now:


      Waiting for Snappy for the drivers.

      See you!
      0
    4. Petaouchnok2 Posted messages 162 Status Member 1
       
      I do not see any Bluetooth mention in the BIOS, which was actually the main point of this post.
      I was not able to take a screenshot with my screen using my USB drive formatted in FAT32 nor found an Advanced tab.
      But I have:

      - BIOS Boot Menu (UEFI)
      F1 System Information
      F2 System Diagnostics
      F9 Boot Device Options
      F10 BIOS Setup
      F11 System Restore
      F12 Network Boot

      By pressing F10, I access Insyde H2O - Installation Utility Rev 5.0
      Language < French >
      Virtualization Technology < Disabled >
      Action Keys Mode < Enabled >
      USB 3.0 Configuration on Pre-se < enabled >
      Boot Options

      In the Security tab, the following are displayed:
      Administrator Password < Not set >
      Power-On Password < Not set >

      There is no Advanced tab.
      0
    5. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   8 723 > Petaouchnok2 Posted messages 162 Status Member
       
      Hello,

      In the BIOS, Bluetooth is often found under the Security section or the Advanced tab.
      ==►Enable Bluetooth in the BIOS

      Return to this HP site
      Scroll down the page and expand -►All drivers
      Try the network drivers
      -Broadcom Bluetooth
      -Bluetooth MediaTek (Ralink)



      Or here for Windows 10 64-bit.

      See you+
      0
  11. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Hello,

    You posted the update history on your capture #41
    This is not the right path.

    Check:
    Settings > Update & Security > View optional updates.
    Finally, click on "Driver Update" to list the available updates.
    Post a screenshot.





    A+

    --
    pistouri
    0
    1. Petaouchnok2 Posted messages 162 Status Member 1
       
      I posted a screenshot of the history so you can see the optional updates installed,
      there are none pending, the Download and install button is disabled, grayed out.
      0
      1. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   8 723 > Petaouchnok2 Posted messages 162 Status Member
         
        You are up to date.
        The latest quality update is indeed KB4023057 (June 2021 Patch)
        0
  12. Petaouchnok2 Posted messages 162 Status Member 1
     
    I just checked, the download of the Realtek RTL8723BE/RTL8188EE 802.11b/g/n Wireless LAN Drivers - sp72517.exe in the SWSetup folder of Windows 10 is proceeding normally.

    sp72517.exe appears correctly at the top of the column in the screenshot of the SWSetup folder.
    The only issue is that the date is 08/11/2020 instead of 30/06/2021.

    But there is still no Realtek RTL8723BE/RTL8188EE 802.11b/g/n Wireless LAN Driver in the Device Manager.





    0
  13. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Have you restarted the PC?

    --
    scalpel
    0
    1. Petaouchnok2 Posted messages 162 Status Member 1
       
      Yes, I restarted the PC;

      0
    2. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   8 723 > Petaouchnok2 Posted messages 162 Status Member
       
      And the HP Mediatek Ralink driver?
      0
    3. Petaouchnok2 Posted messages 162 Status Member 1 > pistouri Posted messages 19008 Registration date   Status Contributor Last intervention  
       
      Nothing has changed, I downloaded and installed the MediaTek (Ralink) Wireless LAN Adapter Driver-sp71571.exe with HP Download & Install Assistant and restarted the PC.
      The driver still does not appear in the Device Manager.

      0
    4. Petaouchnok2 > pistouri Posted messages 19008 Registration date   Status Contributor Last intervention  
       
      Hello pistouri,
      When running Revo Uninstaller, I see the drivers
      -HP Wireless Button driver
      -Mediatek Bluetooth Driver
      -Broadcom Bluetooth Driver
      The installation dates of these drivers are well before yesterday and range from 2018 to 2020.
      If I uninstall all the network card drivers using "Add and Remove Programs" or Revo Uninstaller,
      in what order should I reinstall the 5 HP network drivers?
      Thank you.
      0
    5. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   8 723 > Petaouchnok2
       
      Hi,

      Create a system restore point regardless of whether Revo does it or suggests it to you.

      These are the original drivers offered for your PC on the HP site.

      If some drivers failed to install, it’s due to the certificate or the kernel, and consequently, Windows 10 blocks them at the antivirus level.
      Or drivers that are too old and not compatible with W10.


      You have drivers in the Update catalog ==► here
      Most are in CAB or MSU format and it's not easy to install them, as you don't have anything in Device Manager (missing Bluetooth, for example) that would be the ideal path for installation.


      Try ==► How to install CAB and MSU updates

      The order of reinstallation doesn't matter.
      The order you mention is valid, namely:
      -HP Wireless Button Driver (Wi-Fi)
      -Mediatek Bluetooth Driver
      -Broadcom Bluetooth Driver

      I rarely recommend Driver Booster, which you can uninstall with Revo.
      Test it to see what drivers it finds.
      Attention!!! All boxes are checked by default.
      Imperative --►Create a restore point
      This is to get an idea; don't install anything if you don't see, for example, Bluetooth (Mediatek Bluetooth).

      See you!
      0
  14. Petaouchnok2 Posted messages 162 Status Member 1
     
    What is blocking the installation of the drivers?
    Microsoft Kernel Debug Network Adapter date from 2006
    Realtek PCIe FE Family Controller date from 2014
    The five network drivers offered on the HP website are newer.
    0
  15. Petaouchnok2 Posted messages 162 Status Member 1
     
    NLA (Network Location Awareness) is missing.

    After reading the topics:

    https://www.1formatik.com/2230/comment-activer-desactiver-service-configuration-automatique

    https://forums.commentcamarche.net/forum/affich-35280453-probleme-wifi-windows-10

    I checked in the Services MSC that the following services are started:
    • Application Layer Gateway Service
    • Radio Management
    • Automatic Network Connection started
    • NLA (Network Location Awareness)
    • Plug and Play
    • Remote Access Connection Manager
    • Remote Access Connections Manager
    • Remote Procedure Call (RPC)
    • Telephony

    The other services in the list are started.
    0
  16. Petaouchnok2 Posted messages 162 Status Member 1
     
    Hello pistouri,
    I’ve got a m... that only types 666, the number of the Beast,
    and it has taken control of the cursor.
    I regain control of the cursor by pressing Ctrl.
    That’s how the problems started at the origin of this post, last year.
    I did a complete reinstallation from the cd Windows 7 and I’m going to do it again.
    We’ll see if my wireless card reappears.
    "To be continued..."
    Thanks to all.
    0
  17. Petaouchnok2 Posted messages 162 Status Member 1
     
    Hello,

    I ended up dropping off the notebook at a technician who confirmed that the Wi-Fi card was dead and replaced it, along with internal cleaning and a complete keyboard + new complete casing.
    The notebook is like new.
    Thank you for the assistance and patience.
    0
  18. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Hello,

    Thank you for your response.
    I hope the invoice isn’t too steep.
    Have a nice day.

    --
    pistouri
    0
    1. Petaouchnok2 Posted messages 162 Status Member 1
       
      Hello pistouri,

      I spent about 60 euros, he "offered" me the WI-FI card, I didn't have a price comparison element,
      it was Friday and I pressured him to have the repair finished in the afternoon.
      0
      1. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   8 723 > Petaouchnok2 Posted messages 162 Status Member
         
        Hi,

        Each IT professional sets their own rates, it seems fair with the offering of the Wifi card.
        In any case, thank you for these clarifications.
        As for the pressure (in the rules of the art), you did well to recover it before the weekend.
        Have a good end of the day.
        0