Refund: getting a Trancash ticket refunded

Solved/Closed
Justine gentil -  
 Nafnaf -

Hello,
I'm reaching out to you because I find myself at an impasse. Indeed, I was a victim of a scam when trying to buy a puppy on leboncoin... The person who replied to me asked for transcash top-ups that I was supposed to hand over in person. I realized the issue shortly after, but I had already bought the top-up at a tobacco shop. I have the top-up (which I will not send to him) and I don't know how to get a refund now... I am left with 290 euros on a voucher and I don't know how to recover my money...

4 réponses

bendrop Posted messages 12648 Registration date   Status Contributeur Last intervention   8 524
 
Good evening,

You cannot get a refund.
You need to buy a transcash card and load it with your €290.
Then you will be able to make purchases with it.
See here https://www.transcash.fr/

Bye.
76
stellelg > Mel
 
Hello
This also happened to me last Friday. I was supposed to receive a puppy from a carrier and I spent €160 via a transcash coupon to pay for the transport fees, so far so good. However, I received an email shortly after asking me to pay €320, which would be "refunded" upon the carrier's arrival at my place. I quickly realized it was a scam. However, I would like to recover the €160 I spent. I intend to file a complaint and write a registered letter to transcash to request a refund.
Do you think this is a good approach? I need to get this money back and make that scoundrel pay dearly!!
Thank you for your responses.
6
bendrop Posted messages 12648 Registration date   Status Contributeur Last intervention   8 524 > Anonymous user
 
Hello,

We are wondering if you have read the responses...
4