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HP Printer Connection

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lolomasc Posted messages 73 Status Member -  
glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   -
Hello everyone,

I recently purchased a new HP Deskjet 3639 printer, but unfortunately, the installation CD is missing from the packaging.
I have correctly installed the ink cartridges and followed the instructions to download the installation software, but it failed because my desktop PC is equipped with Windows Vista 64-bit, so I received a message during the download from HP stating it's incompatible with Vista.
Could someone come to my rescue and let me know if there is a solution, or should I return the printer to the reseller?

Thank you very much for your help...

Configuration: Windows / Chrome 81.0.4044.138

3 answers

  2.
    glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
     
    Hello lolomasc,
    Or directly here ►DJ3630/DJ3630_61.exe the driver/software suite for Vista 64 bits.
    In the event that the printer is currently connected to the PC via USB, unplug it and restart the computer before proceeding with the installation of the driver/software suite.
    Best regards.
    --
    The one who does not please upon arrival will always do so upon departure.
    Oh Breizh my land, I love my land!
    1
  3. lolomasc Posted messages 73 Status Member 1
     
    Hello glg29,

    Following your advice, I went to the website and downloaded the right drivers, and now it's working correctly.

    Thank you for your help

    Best regards
    0
    1. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
       
      You're welcome, happy for you, good luck and see you later...........maybe!
      Best regards.
      0