Uninstalling a stubborn program
Leiko13
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billmaxime Posted messages 50516 Registration date Status Contributor Last intervention -
billmaxime Posted messages 50516 Registration date Status Contributor Last intervention -
Hello everyone.
I’m reaching out for help here because I’m a bit desperate.
Let me explain my problem. I own the Adobe suite, and like for a few years now, it is accessible and manageable via Adobe's cloud. However, for the past few days, I’ve had no access at all. They are asking me to change my password via a code sent by email, but I haven’t received anything and it’s impossible to use another method. Their customer service without a connection is nonexistent, and the only number that isn’t a premium rate doesn’t answer. I know my license was about to expire, but I find myself stuck like a fool. The only response I’ve received from them is to uninstall and reinstall their programs, BUT to uninstall them, you need to be able to log in (genius…)
Thanks to CCleaner and Revo, I was able to remove the applications (even though I had to fiddle quite a bit), however, the cloud persists, the files no longer appear on CC or Revo, nor in the Windows uninstaller windows, and when I try to delete them manually, I get an error message saying they are active in the background, yet a system scan shows they do not appear. Additionally, when I try to search for the system key, it is nowhere to be found. But the files are still there, and it’s preventing me from rebooting. And I have no other options to log in...
I’ve been going around in circles for 3 days now, and I need these programs for my work; without them, I can't eat ^^'
If anyone has a miracle solution to bypass this and force the deletion, it would be super!
I’m reaching out for help here because I’m a bit desperate.
Let me explain my problem. I own the Adobe suite, and like for a few years now, it is accessible and manageable via Adobe's cloud. However, for the past few days, I’ve had no access at all. They are asking me to change my password via a code sent by email, but I haven’t received anything and it’s impossible to use another method. Their customer service without a connection is nonexistent, and the only number that isn’t a premium rate doesn’t answer. I know my license was about to expire, but I find myself stuck like a fool. The only response I’ve received from them is to uninstall and reinstall their programs, BUT to uninstall them, you need to be able to log in (genius…)
Thanks to CCleaner and Revo, I was able to remove the applications (even though I had to fiddle quite a bit), however, the cloud persists, the files no longer appear on CC or Revo, nor in the Windows uninstaller windows, and when I try to delete them manually, I get an error message saying they are active in the background, yet a system scan shows they do not appear. Additionally, when I try to search for the system key, it is nowhere to be found. But the files are still there, and it’s preventing me from rebooting. And I have no other options to log in...
I’ve been going around in circles for 3 days now, and I need these programs for my work; without them, I can't eat ^^'
If anyone has a miracle solution to bypass this and force the deletion, it would be super!
7 answers
Hi, have you tried going to C:, then Program Files, and deleting the folder associated with your software?
Yep, I tried it manually, it says it's running (I assume in the background), but when I run a scan, it doesn't show up in the background.
Hello,
Have you tried this https://helpx.adobe.com/fr/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Have you tried this https://helpx.adobe.com/fr/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
hi
check if this can help you --> click here
@+
--
the radiation level is higher at unemployment office than in Chernobyl
check if this can help you --> click here
@+
--
the radiation level is higher at unemployment office than in Chernobyl
re
Have you saved your Adobe files/documents before uninstalling the Adobe suite?
If yes, to see what's running on your PC, do this and post the reports
Download FRST from (Fabar) to your desktop --> click here
PS: choose the one that corresponds to your PC (32 or 64 bits) --> click here
Run it as administrator (right-click)
At the end of the scan, the FRST and ADDITION reports will appear on your desktop and in C:\FRST\LOG
Post the reports via cjoint --> click here
See you
--
The radiation level is higher at the employment agency than at Chernobyl.
Have you saved your Adobe files/documents before uninstalling the Adobe suite?
If yes, to see what's running on your PC, do this and post the reports
Download FRST from (Fabar) to your desktop --> click here
PS: choose the one that corresponds to your PC (32 or 64 bits) --> click here
Run it as administrator (right-click)
At the end of the scan, the FRST and ADDITION reports will appear on your desktop and in C:\FRST\LOG
Post the reports via cjoint --> click here
See you
--
The radiation level is higher at the employment agency than at Chernobyl.
Well, I actually did it, here's what it is:
https://www.cjoint.com/c/JGvniok5Ldy
https://www.cjoint.com/c/JGvnjB3Zq7y
I went to check a bit more in detail, indeed the cloud remains active but is not detected by the software for its removal only when I try to do it manually.
https://www.cjoint.com/c/JGvniok5Ldy
https://www.cjoint.com/c/JGvnjB3Zq7y
I went to check a bit more in detail, indeed the cloud remains active but is not detected by the software for its removal only when I try to do it manually.
re
while I read the reports, did you see Glg29's response in this message --> click here
@+
--
the radiation level is higher at the unemployment office than in Chernobyl
while I read the reports, did you see Glg29's response in this message --> click here
@+
--
the radiation level is higher at the unemployment office than in Chernobyl