View original (French)

My computer can't be reset.

Glyock Posted messages 6 Status Member -  
ThaBestGamer Posted messages 12 Registration date   Status Member Last intervention   -
Hello, I just restarted my computer to update Windows 10, and now it's showing a loading screen with "Preparing Automatic Repair." Then, it goes to a blue screen asking me to "Choose a Keyboard Layout." Once that's done, it prompts me to "Choose an Option," with the only two options being "Troubleshoot" and "Turn off your PC." When I click on Troubleshoot, it takes me to another blue screen with six options, including "System Restore Tool," and when I click on it, it shows loading with "Diagnosing your PC," and when it's finished, it says on a blue screen "System Restore Tool could not repair your PC..." can you help me?

4 answers

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hello,

    Try the option to uninstall updates.

    If that doesn't help:

    Reinstall Windows 10 without formatting:

    The principle is to create a Windows 10 installation USB stick and boot the computer from it to reinstall Windows without formatting in order to keep the data.
    Since the computer is frozen, you need to create it from another functional computer.

    To create the USB stick:

    You need a USB stick of at least 8 GB.

    If the USB stick doesn't work, try making a new one with Rufus: how to download Rufus.

    The Windows 10 installer should then start:

    Follow these tutorials that explain how to install Windows 10:
    All steps are provided from A to Z with tips at the end to secure Windows 10.
    • Let yourself be guided to install Windows 10.
    • Choose customize (not upgrade)
    • During the partition phase, select the main partition and click next.


    • The installer will tell you that Windows is already present and offer to move it.


    • Follow the Windows installation procedure using the tutorial above.


    Above all, do not format.

    Your user data will be copied to the Windows.old folder.
    You can then recover bookmarks, passwords from internet browsers, etc.
    Read this tutorial: Recover deleted applications when resetting your PC to Windows 10

    Once Windows is installed, I advise you to follow these tips to configure and use Windows well: Tips after reinstalling Windows.

    --
    Please press a key to continue the disinfection...
    0
    1. Glyock Posted messages 6 Status Member
       
      Perfect, I'll give that a try and keep you posted!
      0
    2. Glyock Posted messages 6 Status Member
       
      And also when I try to uninstall the quality/features updates, it says that an error has occurred, so I can't uninstall them.
      0
    3. Glyock Posted messages 6 Status Member
       
      In the command prompt, when I type diskpart, and then list disk, it shows me There are no fixed disks to display.
      0
      1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > Glyock Posted messages 6 Status Member
         
        That would explain why you don't have the reset option.

        Check if the hard drive is detected in the BIOS; if so, it is probably damaged.
        If not present, check the connection and/or test it on another PC with a USB dock.

        Here’s how to access the BIOS:
        0
  2. Glyock Posted messages 6 Status Member
     

    This is in the boot and main tab of the BIOS and I don't understand anything.
    0
    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      Try to recreate a Windows 10 installation key, see if the hard drive is present.
      But it seems compromised to me.
      0
  3. ThaBestGamer Posted messages 12 Registration date   Status Member Last intervention  
     
    Hello,

    Your System32 folder has missing files, making it impossible to start your PC until it's repaired.

    You need a bootable drive to reinstall Windows.
    0
    1. Glyock Posted messages 6 Status Member
       
      Is it possible to create one from another PC onto a USB stick or a CD?
      0
  4. ThaBestGamer Posted messages 12 Registration date   Status Member Last intervention  
     
    Of course
    0