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Integrated microphone matrix problem on HP Windows 10 PC

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dhaim1 Posted messages 11 Status Member -  
dhaim1 Posted messages 11 Status Member -
Hello everyone,
Thanks in advance to all those who will give me an answer.
I have a HP Probook 6450b laptop running Windows 10, the built-in microphone does not work
I installed the IDT High Definition Audio CODEC driver in different versions, the currently installed version is 6.10.6275.0 by default for Windows 7 not 10
but it is not stable, it can work only once among dozens of restarts
I tried the troubleshooter but it doesn't work
I also installed the Realtek driver but it doesn't work

could you please help me, I have one of the meetings and an online defense in a few days.
Have a good day everyone
Best regards
dhaim

20 answers

  1.
    kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    Windows + R
    Type --> devmgmt.msc and OK.

    Give the hardware ID of the device
    Look at this --> Find the hardware ID of a device
    Post the ID in your next message.

    Is Windows 10 32-bit or 64-bit?

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  2. dhaim1 Posted messages 11 Status Member
     
    here is the device identification number: HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C146D&REV_1002
    windows 10 is 64-bit
    0
  3. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Download and install -> 7Zip 64 bit

    Download this driver -> IDT

    Right-click the driver -> sp51129.exe
    Select -> 7Zip
    Choose -> extract to "sp51129\"

    Disconnect the network cable (ethernet) and wifi from the PC
    Windows + R
    Go to Audio, Video and Game Controllers
    Right-click on -> IDT High Definition Audio CODEC
    Uninstall
    Check -> delete the device
    Uninstall

    Windows + R
    Type -> control panel and OK

    Programs and Features
    Uninstall -> IDT High Definition Audio CODEC, if present
    Restart the PC.

    Go to Device Manager
    Right-click the device
    Update driver
    Browse my computer for driver software
    Choose from a list of drivers...
    Have Disk
    Browse
    Go to the folder of the unzipped driver -> sp51129
    Folder -> WDM
    Folder -> Vista
    Select the file -> STWRT64.INF and OK.
    Restart.

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  4. dhaim1 Posted messages 11 Status Member
     
    I tried with this solution, but the same problem: the loudspeaker playback works but the built-in microphone array does not work.
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  6. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Look -->> HERE <<--

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  7. dhaim1 Posted messages 11 Status Member
     
    no new
    I tested all these solutions, but the problem persists
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  8. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Windows key + R
    Type -> winver and OK

    What version is it?

    Image for example:


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  9. dhaim1 Posted messages 11 Status Member
     
    Version 1803
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  10. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Windows 10 is not up to date.
    To upgrade it to version 2004:
    Download this --> MediaCreationTool2004 <--
    Run it
    Check --> Upgrade this PC now

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  11. dhaim1 Posted messages 11 Status Member
     
    Hello
    I’ve set it to version 2004
    the microphone issue is still not resolved
    I don’t know, maybe the problem is in the hardware
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  12. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Repair Windows 10. Look at this --> Réparer Windows 10 sans perte de données. If the repair yields nothing, perform a Windows reinstall. --> Comment installer Windows 10. The human being is at its best when things are at their worst.
    0
  13. dhaim1 Posted messages 11 Status Member
     
    no new news
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  14. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Broken sound card?

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  15. dhaim1 Posted messages 11 Status Member
     
    no according to the HP Support Assistant diagnosis
    there's no problem
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  16. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    The repair did nothing, so did you perform a clean reinstall of Windows?

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  17. dhaim1 Posted messages 11 Status Member
     
    I reset it directly.
    0
  18. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Windows Key + R
    Type -> winver and OK

    What version is it?

    Image as example:


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    Human beings are at their best when things are at their worst
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  19. dhaim1 Posted messages 11 Status Member
     
    2004 exactly
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  20. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    The repair and a reinstall didn't help, so probably a defective board.
    See a repairman?

    Good luck.

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    Human beings are at their best when things are at their worst
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  21. dhaim1 Posted messages 11 Status Member
     
    thank you very much for your help
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