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My panasonic kx-tg6821 is silent

catherine -  
 Catherine -
Hello,
when I try to call I have nothing and if I turn on the speaker I hear a beeping sound and I see that the mute button is active but I can't deactivate it...
thank you for your help

Configuration: Windows / Firefox 76.0

4 answers

  1. Catherine
     
    Yes, it's very strange and the silence icon only appears when I try to make a call.
    I have already tried unplugging and replugging, obviously nothing works, and my 3 devices are in the same state!
    In any case, thank you for looking for a solution.
    1
    1. baladur13 Posted messages 47406 Registration date   Status Moderator Last intervention   14 414
       
      The "Silence" icon can indeed only be present during a call... since it's during a conversation that you
      have the option to mute the microphone so that your correspondent cannot hear, if necessary, for a moment.

      Once again... try to answer me...
      I asked you
      • What icons are present

      So far, there are two identified... what about the others?
      What is the phone connected to? A standard telephone jack or a box?
      I already tried unplugging and plugging it back in, apparently nothing
      What did you unplug?
      Did you try removing the batteries from the handset(s)?
      Have you reset the box by cutting off its power supply?
      0
    2. Catherine > baladur13 Posted messages 47406 Registration date   Status Moderator Last intervention  
       
      Yes, I unplugged the power and phone jack connected to a box
      On the screen, before taking the line, there is no special icon except that I'm close to the base and the battery is full
      I will try to unplug everything again
      Thank you very much
      0
    3. Catherine > baladur13 Posted messages 47406 Registration date   Status Moderator Last intervention  
       
      I just unplugged everything and plugged it back in after more than a minute... still the same beeping at the line jack with HP and in regular socket.
      0
    4. baladur13 Posted messages 47406 Registration date   Status Moderator Last intervention   14 414 > Catherine
       
      Not easy...
      We now know that the batteries are charged...
      I just unplugged everything, plugged it back in after more than a minute
      The batteries removed and then put back?
      The box too?
      A Livebox? What model?
      Is the phone cable properly connected to the phone socket (Green socket unless I'm mistaken)??
      0
    5. Catherine > baladur13 Posted messages 47406 Registration date   Status Moderator Last intervention  
       
      Everything is checked, an orange box, yes batteries too

      It's strange, I don't understand what could have happened, except for an accidental hold-up.
      0
  2. baladur13 Posted messages 47406 Registration date   Status Moderator Last intervention   14 414
     
    Hello,
    Could you please describe to me, as precisely as possible, the icons present on the handset screen using page 13 of the manual?
    The manual: https://fc.darty.com/notices/DOCUMENTATION/2016/39/4262727_NOTCOMP.pdf
    --
    It is very difficult to catch a black cat in a dark room.
    Especially when it isn't there...
    0
    1. Catherine
       
      Good evening, it's the silence icon, the crossed circle
      I can't quite manage to delete it even though I have the instructions; all I can do is make it flash but that doesn't solve anything, and I have to go back to a phone that allows me to call, my contacts can hear me..
      Thank you anyway for this response
      1
      1. baladur13 Posted messages 47406 Registration date   Status Moderator Last intervention   14 414 > Catherine
         
        Is there only this icon, a crossed circle?
        In the top left corner, which of these two is present?
        -1
      2. Catherine > baladur13 Posted messages 47406 Registration date   Status Moderator Last intervention  
         
        The first
        And I have a beep when I put on the speaker
        0
  3. baladur13 Posted messages 47406 Registration date   Status Moderator Last intervention   14 414
     
    Hard.. hard to get answers to the questions
    So "signal emission" normal and possibility to mute the microphone
    And there is nothing else on this screen
    Is this phone connected to a box?
    First of all...
    unplug the power supply of the base.
    remove the batteries from the handset
    Wait a minute and put everything back in place.
    Then, if needed, unplug the power supply of the box.
    Again, wait a minute before turning everything back on.
    --
    Very difficult to catch a black cat in a dark room.
    Especially when it's not there...
    0
  4. baladur13 Posted messages 47406 Registration date   Status Moderator Last intervention   14 414
     
    The fixed icon is, for me, normal as soon as we are in conversation.
    For the right or the left, I don't have the device, but the icon is at the bottom
    If you press the button below, it's normal for it to blink... and if you press it again, it turns off.

    So despite restarting the box, there is still no possibility to communicate...
    Do you have the possibility to try your device at a neighbor's, a friend's... and try the neighbor’s device at your place?

    Is this device new?
    If so, a return to customer service is necessary...
    --
    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...
    0
    1. Catherine
       
      Yes, I thought that pressing it again would turn it off, but no, and that's where it gets stuck.
      I will check with the seller.
      In any case, thank you for your kindness and all your answers.
      0
      1. baladur13 Posted messages 47406 Registration date   Status Moderator Last intervention   14 414 > Catherine
         
        Turning off is not right, I should have said it stops flashing...
        0
      2. Catherine > baladur13 Posted messages 47406 Registration date   Status Moderator Last intervention  
         
        Yes, it stops flashing.
        0
      3. baladur13 Posted messages 47406 Registration date   Status Moderator Last intervention   14 414 > Catherine
         
        Nothing abnormal.. in my opinion..
        So try this phone on another line.. or check with the seller, the base might have a problem with transmission.
        0
      4. Catherine > baladur13 Posted messages 47406 Registration date   Status Moderator Last intervention  
         
        Thank you
        0