Audio device unavailable. Solved/Closed

Question

Hello,

I have a problem, I haven't had sound on my laptop for 2 days. Every time I try to reinstall the Realtek Audio drivers from the Asus website, the installation stops at 99% with error message 0X00000002.
If anyone has a solution, my sound card is no longer visible in Device Manager and I have two lines "Audio device on High Definition Audio Bus" with an exclamation mark and it's impossible to update the drivers.

Thank you in advance.

kaneagle · Answer

Hello,  Perform a system restore and choose a date before the issue.  Windows + R Type --> rstrui.exe and OK.   -- Human beings are at their best when things are at their worst.

Juliopm_33 · Answer

Even that, I tried to launch it and it crashes at the end as well. The PC works fine but it’s impossible to install the sound card drivers. It gets stuck at the end. Thanks for your reply anyway.

kaneagle · Answer

Windows key + R Type --> devmgmt.msc and OK.  Give the hardware IDs of the 2 Audio device on High Definition Audio Bus Look at this -->  Find a device's hardware ID Post the IDs in your next message.  What's the model number of Asus?  Windows 7, 8 or 10? 32 or 64 bits?   -- Humans are at their best when things are at their worst.

Juliopm_33 · Answer

For one: HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&2200ce04&0&0201
for the other: HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10431A30&REV_1000\4&2200CE04&0&0001

Is this what you are asking?

Windows 10, 64 bits and X705UV

Juliopm_33 · Answer

Hi, I have looked at the procedures recommended by the site. I download the drivers, but it still cannot find the files when I try to update the drivers. Thank you if you have a solution.

glg29 · Answer

Hello,
This driver is offered on the manufacturer's site for this model, have you tried this one, Audio_Realtek_Win10_64_VER6018470.zip?
Best regards.

Friendly regards kaneagle.

--
He who does not bring pleasure upon arrival always does so when leaving.
O Breizh ma bro, me 'gar ma bro !

Juliopm_33 · Answer

Yes, I tried. But the installation gets stuck at 99%.

Juliopm_33 · Answer

With error message 0X0000002

kaneagle · Answer

Download and install --> 7Zip 64 bits  Download this driver -->  Intel HDMI  Right-click on the driver --> VGA_Intel_........zip Select --> 7Zip Choose --> extract to "VGA_Intel_.......\"  Go to Device Manager Right-click on the device (HDAUDIO\FUNC_01&VEN_8086.....) Update driver Browse my computer ...... Browse Go to the unzipped driver folder --> VGA_Intel_....... Folder --> DisplayAudio Select the folder --> 10.23 OK, next Restart.  ----------------------------------------------------------------------------------------------- For the 2nd device --> HDAUDIO\FUNC_01&VEN_10EC......  Right-click on the driver --> Audio_Realtek_Win10_64_VER6018470.zip Select --> 7Zip Choose --> extract to "Audio_Realtek_Win10_64_VER6018470\"  Go to Device Manager Right-click on the device (HDAUDIO\FUNC_01&VEN_10EC.......) Update driver Browse my computer ...... Browse Go to the unzipped driver folder --> Audio_Realtek_Win10_64_VER6018470 Select the folder --> WIN64 OK, next Restart.   My greetings glg29  -- Human beings are at their best when things are at their worst.

Juliopm_33 · Answer

Thank you both for your help, but as soon as I start the installation, a window opens indicating:

Windows found drivers for your device but encountered an error trying to install them: Intel (R) audio for screens.

The specified file is missing.

kaneagle · Answer

Try this:

Go to Device Manager
Right-click on the device
Update Driver
Browse my computer for a driver
Browse my computer ......
Choose from a list of drivers...
Provide disk
Browse
Go to the folder of the unzipped driver --> VGA_Intel_.......
Folder --> DisplayAudio
Folder --> 10.23
Select the file --> IntcDAud.inf and OK.
Restart.

--
Humans are at their best when things are at their worst.

Juliopm_33 · Answer

It gives me the same message as before: Windows found drivers for your device but encountered an error trying to install them: Intel (R) sound for screens.  The specified file is not found.

kaneagle · Answer

Is Windows up to date? Windows key + R Type --> winver and OK  What version is it?   -- Human beings are at their best when things are at their worst.

Juliopm_33 · Answer

Thank you again for your help. This is a version 1909.

kaneagle · Answer

Right-click on the 2 devices
Uninstall
Check --> remove the device
Uninstall
Disconnect the ethernet and wifi
Restart the pc.

Try again to install the drivers manually.

--
Human beings are at their best when things are at their worst.

Juliopm_33 · Answer

So for the Intel driver, the installation goes well but in Device Manager, I still have the exclamation mark on the audio device.
For Realtek, the installation stops like the other times with the same error message.
And you mentioned Windows Update, I have the pending update for the fix KB4541335.
Do you think that could be related?

kaneagle · Answer

Make a repair of Windows 10 Look at this --> Repair Windows 10 without data loss    -- Human beings are at their best when things are at their worst

Juliopm_33 · Answer

Sure, I'll give that a try.

Juliopm_33 · Answer

Great, I have sound again. The devices are properly installed with the correct drivers.  Thank you very much for your help, you're doing great! Happy Easter ;)

kaneagle · Answer

You're welcome. Have a good day.   -- Human beings are at their best when things are at their worst.

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