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No sound and Realtek device error 10

mtdm -  
kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   -
Hello,
I have no sound on my computer: a red light with a cross is present and when I click on the sound icon, I’m told “no audio output device is installed” (I specify that this occurred for no reason, overnight)
I have already tried to install the Realtek driver via the Asus website (I have an Asus R556L running Windows 10 64bits) with results but not the expected one: since then I have the device installed but with a small yellow triangle next to it -> when I click on it, it tells me This device cannot start (Code 10). The device identification number is: hdaudio\func_01&ven_10ec&dev_0260

If you could help me, I would be very grateful

Thank you in advance.

Configuration: Windows / Chrome 61.0.3163.100

14 answers

  1.
    kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    Try this driver --> Realtek
    Unzip it
    Run the setup.exe

    The human being is at its best when things are at their worst.
    1
    1. mtdm
       
      Always the same thing unfortunately, but thank you anyway for the help provided.
      0
  2. epsilon59 Posted messages 1122 Registration date   Status Member Last intervention   519
     
    Have you attempted a system restore before the issue?

    --
    Posted from CCM Live forum for Android
    0
    1. mtdm
       
      No, this problem really appeared for no particular reason.
      0
  3. epsilon59 Posted messages 1122 Registration date   Status Member Last intervention   519
     
    Error code 10, most of the time, it is a driver issue.

    --
    Posted from CCM Live forum for Android
    0
    1. mtdm
       
      driver not suitable? Yet I got it from the Asus website with my PC's reference...
      0
  4. epsilon59 Posted messages 1122 Registration date   Status Member Last intervention   519
     
    In case, go to the website touslesdrivers.com, click on my drivers 3.4.0.exe. It will detect all peripherals and check if there is any update for the audio driver.

    --
    0
    1. mtdm
       
      So I went to this site: it tells me that my device is not installed properly.. so I download the one suggested, and I still end up with the same problem: code 10 and no sound...
      0
  6. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Go to the Device Manager
    Right-click on the --> problematic audio device
    Uninstall (including all drivers)

    Right-click on Start
    Control Panel
    Programs and Features
    Uninstall --> Realtek Audio, if present.
    Restart the PC.

    Download and install --> 7Zip 64 bits

    Right-click on the audio driver --> Audio_Realtek_.....zip
    Choose --> 7Zip
    Choose --> extract to "Audio_Realtek_.....\"

    Go to the Device Manager
    Right-click on the device in question
    Update driver
    Browse my computer for driver software
    Browse
    Go to the unzipped driver folder --> Audio_Realtek_.....
    Select the folder --> vista64
    OK, next
    Restart

    --
    The human being is at its best when things are at their worst.
    0
    1. mtdm
       
      I can't right-click on the device since I don't have one, but after some research, I found that they can be installed through the action tab -> add hardware...
      So, I followed the procedure you sent me with no result.
      0
  7. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Windows key + X
    Select --> command prompt (admin)
    Type --> sfc /scannow and press enter

    A system file check will be performed.

    --
    Human beings are at their best when things are at their worst.
    0
  8. mtdm
     
    New feature: when I connect my computer to the TV there is sound, when I connect a speaker via Bluetooth it also works... So I don't understand where the issue is coming from... Maybe the computer's speakers are unplugged?
    0
    1. epsilon59 Posted messages 1122 Registration date   Status Member Last intervention   519
       
      Hello, the speakers, I'm in doubt. Did you right-click on the sound icon? Windows sound, speaker sound, microphone sound. There's a red cross underneath.

      --
      0
    2. mtdm
       
      When nothing is plugged in, so only the sound from the computer should work, the sound icon has a red cross underneath and a message appears saying no devices are installed.
      0
  9. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    When I connect my computer to the TV, there is sound

    So, the HDMI audio is working.

    ------------------------------------------

    I can't right-click on the device since I don't have one

    Where does the device ID number you provided in your message come from?

    The device identification number is: hdaudio\func_01&ven_10ec&dev_0260

    --
    Humans are at their best when things are at their worst.
    0
    1. mtdm
       
      It comes from Realtek, which I had tried to install before making this post.
      0
  10. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    In the Device Manager
    No alert?
    Do you have a section --> other devices?
    What do you have in audio, video and game controllers?

    --
    The human being is at its best when things are at their worst.
    0
  11. mtdm
     
    I couldn't answer the questions regarding my PC because ever since I tried to access the BIOS, my PC decides to stay stuck on it every time I turn it on... If anyone can help me, I would be grateful.
    0
  12. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Go into the BIOS and load the setup defaults
    Press F10 or exit with save
    Restart.

    --
    The human being is at its best when things are at their worst.
    0
    1. mtdm
       
      It didn't work..
      I don't know what trick a friend did for me, but the PC turned back on. So I left it on for a while to see, and then a screen appeared saying "repair" which stayed for two seconds, then the BIOS reappeared..
      I tried your technique again, same as before...
      0
  13. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Go into the BIOS
    Disable fastboot and secure boot
    Enable --> Boot CSM (set it to default)

    The human being is at their best when things are at their worst.
    0
    1. mtdm
       
      After these manipulations, here is what is displayed:
      "Reboot and select proper boot device or insert boot media in selected boot device and press a key"
      0
  14. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Return to the BIOS
    Advanced
    Boot menu
    Boot sequence
    Set the hard drive as first boot
    Save and restart.

    --
    Human beings are at their best when things are at their worst.
    0
    1. mtdm
       
      I don't have a boot menu in the advanced tab...
      0
  15. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    Look everywhere in the BIOS, you should find it.

    Human beings are at their best when things are at their worst.
    0