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Windows System Information (msinfo32) - Unable to gather information

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Thomasu -  
RoryWilliams14 Posted messages 1 Status Member -
Hello,

When trying to generate a report using the msinfo32 tool, I get a message saying "Unable to collect information. Unable to access the WMI (Windows Management Instrumentation) software. Windows management files may have been moved or are missing."

How can I fix this error?

I am on Windows 10 version 1903 - 18362.720 (I don’t know which of these two represents the current version).

Thank you

Configuration: Windows / Firefox 74.0

3 answers

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hi,

    Start with this:

    Manually install the Windows 1909 update using the Update Assistant or Media Creation Tool.
    Follow these step-by-step tutorials:

    See if that helps.

    --
    Please press a key to continue the disinfection...
    1
    1. Thomasu
       
      Hi,

      Thank you for your response. I updated to version 1909 using the Windows Update Assistant. Unfortunately, it didn't change anything regarding the issue described above.
      0
  2. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    ok already to see the environment,

    To check your computer for any infections and get a general status of the system:

    Follow the FRST tutorial by clicking on this blue link. ( take the time to read carefully - everything is well explained ).

    Download and run the FRST scan,
    Wait for the scan to finish, a message will indicate that the analysis is complete.

    Three FRST reports will be generated:
    • FRST.txt
    • Shortcut.
    • Additionnal.txt


    Send these 3 reports to the site https://pjjoint.malekal.com/ and in return provide the 3 pjjoint links leading to the reports here in a new response so that we can consult them.

    (The blue links lead to step-by-step explanatory tutorials, click on them for more precise instructions to follow).

    --
    Please press a key to continue the disinfection...
    1
    1. Thomasu
       
      I followed the steps described in the provided link.
      Here are the links to the reports:

      https://pjjoint.malekal.com/files.php?id=FRST_20200331_r8z10r11q12z12

      https://pjjoint.malekal.com/files.php?id=20200331_b14t1114u11p12

      https://pjjoint.malekal.com/files.php?id=20200331_y12r9p9f7g8
      0
    2. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > Thomasu
       
      Uninstall that:
      Avast
      CCleaner (useless)

      Windows Defender is lighter.

      Yep, WMI seems broken:
      WARNING: System Restore is disabled (Total: 118.22 GB) (Free: 33.06 GB) (28%)
      Unable to list restore points
      Check the "winmgmt" service or repair WMI.

      Try a Windows Repair.
      Download Windows Repair
      Also use Windows Repair to fix Windows: Windows Repair Tutorial
      Go to the main repair tab
      then Present Common Repair




      ~~

      If it’s still not better: Repair Windows 10 without data loss.
      0
    3. Thomasu > Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention  
       
      Hi,

      I'll give this a try, but the link to your image doesn't seem to work. I wouldn't want to miss any important information.
      0
    4. Thomasu > Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention  
       
      Hi,

      The Windows Repair tool - Preset Common Repair has fixed the issue! Thank you very much for your help, have a great day! :)
      0
    5. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > Thomasu
       
      You're welcome and have a nice day :)
      0