OS X could not be installed on your computer.
Bobby-la-marmite
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dede74000 Posted messages 26996 Registration date Status Contributeur Last intervention -
dede74000 Posted messages 26996 Registration date Status Contributeur Last intervention -
Good evening everyone.
A family member wants to buy my A1502 Macbook Pro Retina 13″, which I bought in 2015; the computer had never had any issues...
Three days ago, I wanted to "clean" it, erase the data from the Macintosh HD and reinstall OS X (restore it to factory settings). I used cmd + R, went to Disk Utility, erased it, then clicked on Reinstall OS X. "OS X El Capitan, to configure the installation of OS X 10.11, click continue." The installation began... 6 hours of waiting... after 3 hours of installation:
"OS X could not be installed on the computer, no packages could be installed. contact the software publisher for assistance. Quit the installer to restart your computer, then try again."
I've tried a good ten times over the last 3 days, attempting to start the computer with cmd+R / alt+cmd+R / alt+R, I've also tried changing the date, I also did cmd+s following a forum, it still doesn't work, I'm starting to get desperate, if you have any other advice to give me.
Anyway... the situation is that when I turn on my computer I get to "OS X Utilities", I try to install, it doesn't work, I turn it off, I turn it back on, etc...
Thank you in advance for your help.
P.S.: I don't know much about computers.
A family member wants to buy my A1502 Macbook Pro Retina 13″, which I bought in 2015; the computer had never had any issues...
Three days ago, I wanted to "clean" it, erase the data from the Macintosh HD and reinstall OS X (restore it to factory settings). I used cmd + R, went to Disk Utility, erased it, then clicked on Reinstall OS X. "OS X El Capitan, to configure the installation of OS X 10.11, click continue." The installation began... 6 hours of waiting... after 3 hours of installation:
"OS X could not be installed on the computer, no packages could be installed. contact the software publisher for assistance. Quit the installer to restart your computer, then try again."
I've tried a good ten times over the last 3 days, attempting to start the computer with cmd+R / alt+cmd+R / alt+R, I've also tried changing the date, I also did cmd+s following a forum, it still doesn't work, I'm starting to get desperate, if you have any other advice to give me.
Anyway... the situation is that when I turn on my computer I get to "OS X Utilities", I try to install, it doesn't work, I turn it off, I turn it back on, etc...
Thank you in advance for your help.
P.S.: I don't know much about computers.
1 réponse
Hello,
Everything is explained in these two messages:
https://forums.commentcamarche.net/forum/affich-36518352-probleme-mac-osx-el-capitan-ne-s-est-pas-installe-sur-mon-macbook
https://forums.commentcamarche.net/forum/affich-36510486-besoin-d-os-el-capitan-ou-maverick-pour-macbookpro-2009-bloque-en-recovery
Even if you're not great with computers, you should be able to do it.
--
When it’s urgent, it’s already too late (Talleyrand)
When everything has failed, read the manual ;)
Everything is explained in these two messages:
https://forums.commentcamarche.net/forum/affich-36518352-probleme-mac-osx-el-capitan-ne-s-est-pas-installe-sur-mon-macbook
https://forums.commentcamarche.net/forum/affich-36510486-besoin-d-os-el-capitan-ou-maverick-pour-macbookpro-2009-bloque-en-recovery
Even if you're not great with computers, you should be able to do it.
--
When it’s urgent, it’s already too late (Talleyrand)
When everything has failed, read the manual ;)