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Tv Westinghouse

JGV_203 Posted messages 4 Status Member -  
Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   -
Hello,
I have no sound on my new Westinghouse TV model WE50UL-3019.
If I connect a soundbar I get sound, otherwise there is no sound.
I have a Bell fibre decoder, HDMI cable.
I have tried different configurations, with no result.
With Bell, they tell me it’s a TV problem.
Could someone help me please.

Thank you

8 answers

  1.
    Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 201
     
    Plugging in headphones automatically cuts the speakers, except for a special function (rare) in the audio menu.

    J'appelle un chat un chat *
    *en Français dans le texte*
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  2. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 201
     
    Hello and welcome to this forum,

    Check in the audio menu whether the TV speakers are not disabled

    I call a spade a spade *
         *in French in the text
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  3. JGV_203 Posted messages 4 Status Member
     
    It’s activated.
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  4. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 201
     
    Nothing is plugged into the headphone jack?

    --
    I call a spade a spade *
         *in French in the text
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  6. JGV_203 Posted messages 4 Status Member
     
    Yes, I had a headset to plug in. The sound is resolved.

    Where can I plug in the headset?
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  7. JGV_203 Posted messages 4 Status Member
     
    You're welcome.
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    1. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 201
       
      You're welcome. And come back if you have another question.
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  8. Cathy
     
    Hello,

    I have the same problem as you with my new WestingHouse 50" TV.... No sound!!
    Could you explain what you did to fix the problem, please
    (Not with Bell Fibre, but Helix Videotron)

    THANK YOU
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    1. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 201
       
      Read the discussion again.
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      1. Cathy > Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention  
         
        "Please reread the discussion"
        Which I did first!!!

        Zero headset plugged / Speaker sound activated / Everything activated everywhere / Even tried to set up home cinema....Still no sound and it's the second time.... I had the other one exchanged because I thought she had a problem
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  9. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 201
     
    Our friend JGV, to whom you asked how he had solved it, had a headset plugged in...
    Try to do a "reset" or "factory reset" or "initial configuration" (see menu) but you will have to redo the entire installation and settings.

    I call a spade a spade *
         *in French in the text
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