Problème crash fréquent

Bonjour,

J'ai reçu mon PC monté de Top Achat il y a deux mois.

Ma config:
AMD Ryzen 5 2600X
16 GO de RAM
Amd Radeon RX590


J'avais des crashs fréquents donc je l'ai renvoyé et ils ont remplacé la carte graphique.

Depuis les problèmes persistent.

C'est à dire fermeture appli/jeux+retour bureau sans message d'erreur.

A priori il s'agit d'un problème de pilote mais j'ai déjà reinstaller les pilotes sans succès.

Sur Whocrashed j'obtiens ceci:

Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Thu 23/01/2020 15:43:49 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\012320-13890-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40DB5)
Bugcheck code: 0x100000EA (0xFFFFB4013A9C00C0, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sat 14/12/2019 17:26:13 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\121419-9703-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF800544F077C)
Bugcheck code: 0x116 (0xFFFF968A415B0010, 0xFFFFF800544F077C, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\u0351505.inf_amd64_5b0d82e706ad63ce\B351435\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Est-ce que vous avez des suggestions ?

Merci :)