Can you have two boxes from two different providers in the same house?
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Elyhana
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Xileh Posted messages 19446 Registration date Status Modérateur Last intervention -
Xileh Posted messages 19446 Registration date Status Modérateur Last intervention -
Hello,
So here is my issue, I subscribed to an SFR box (fiber, very high-speed line) which I thought was without commitment but of course in the end it is not, and I really don't want to pay the roughly 377 euros in penalty fees. I am moving back to my parents' house, who already have a Free ADSL box, so I would like to know if it is possible to have two different operators' boxes in the same house. Knowing that this would mean two different landlines...
Best regards,
So here is my issue, I subscribed to an SFR box (fiber, very high-speed line) which I thought was without commitment but of course in the end it is not, and I really don't want to pay the roughly 377 euros in penalty fees. I am moving back to my parents' house, who already have a Free ADSL box, so I would like to know if it is possible to have two different operators' boxes in the same house. Knowing that this would mean two different landlines...
Best regards,
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Hello,
Having 2 boxes from different operators in the same house means 2 different lines, whether they are copper lines or fiber optic.
If your parents have ADSL, which means a copper line, this line is physically connected to Free's equipment at the local exchange. It is therefore impossible to connect to SFR's services with this line.
Having 2 boxes from different operators in the same house means 2 different lines, whether they are copper lines or fiber optic.
If your parents have ADSL, which means a copper line, this line is physically connected to Free's equipment at the local exchange. It is therefore impossible to connect to SFR's services with this line.
Hello
one on fiber and ADSL on the phone line, but it’s redundant for the same address
try to cancel Free’s ADSL, if the contract is old, with the agreement of the line owners, of course
watch out for the phone number, your parents certainly want to keep their number
what a tangled mess!
*
you're moving back and for that, you’re rearranging your room
one on fiber and ADSL on the phone line, but it’s redundant for the same address
try to cancel Free’s ADSL, if the contract is old, with the agreement of the line owners, of course
watch out for the phone number, your parents certainly want to keep their number
what a tangled mess!
*
you're moving back and for that, you’re rearranging your room
Hello.
If it's very high speed, I assume it's fiber... She won't be moving. And, as Quentin2121 said, no problem... if you have 2 phone lines.
If it's very high speed, I assume it's fiber... She won't be moving. And, as Quentin2121 said, no problem... if you have 2 phone lines.
Hello,
It could indeed be a fiber subscription... (or cable since with SFR...) In that case, if the parents' address is eligible for SFR fiber, it should be possible to have it installed and transfer the subscription there... And if the address is not eligible for fiber, SFR - not wanting to lose the customer, could (again if the address is served by them via ADSL) change the subscription... (but with the risk of overwriting the parents' Free line...)
It could indeed be a fiber subscription... (or cable since with SFR...) In that case, if the parents' address is eligible for SFR fiber, it should be possible to have it installed and transfer the subscription there... And if the address is not eligible for fiber, SFR - not wanting to lose the customer, could (again if the address is served by them via ADSL) change the subscription... (but with the risk of overwriting the parents' Free line...)
Thank you for the response, my parents indeed have two phone sockets, I have a fiber subscription and they have ADSL. When I spoke to SFR earlier, they told me that their address was indeed eligible. Would this allow me to have both boxes or will I have to cancel one considering that their speed is higher than mine?
If the parents' address is eligible for SFR fiber, it is possible to install it independently of your parents' ADSL... In short, they keep their subscription with Free along with its features, and SFR installs a fiber line for your use linked to your current subscription transferred to your new address.
No problem!
However, I recommend that you be present on site during the installation to ensure that there is no confusion (whether intentional or not...) between the lines... Because all too often, when technicians come to install the fiber, they end up disabling the ADSL... There... of course, you must absolutely not...
However, I recommend that you be present on site during the installation to ensure that there is no confusion (whether intentional or not...) between the lines... Because all too often, when technicians come to install the fiber, they end up disabling the ADSL... There... of course, you must absolutely not...
Hello.
As far as I'm concerned, I had a traditional telephone line (now I have fiber) with France Télécom (now Orange). My son, who lived with us, asked Free for his phone line to connect his box. So I had two phone lines at my place, from two different providers and in two different names. This never caused any problems except for one day when Orange needed a line for a client and, without warning, cut off my son's line to assign it to their new customer. But that's another issue.
As far as I'm concerned, I had a traditional telephone line (now I have fiber) with France Télécom (now Orange). My son, who lived with us, asked Free for his phone line to connect his box. So I had two phone lines at my place, from two different providers and in two different names. This never caused any problems except for one day when Orange needed a line for a client and, without warning, cut off my son's line to assign it to their new customer. But that's another issue.
Legal,
not at all,
but when they need it, there are clients who are more prioritized than others :-(
When we complain, they say it's a mistake and they restore it... with someone else's line.
For your information, there are still some lines that are leased but unused, more than you think, it's a bit like overbooking in planes.
it's therefore as illegal as overbooking.
not at all,
but when they need it, there are clients who are more prioritized than others :-(
When we complain, they say it's a mistake and they restore it... with someone else's line.
For your information, there are still some lines that are leased but unused, more than you think, it's a bit like overbooking in planes.
it's therefore as illegal as overbooking.
Hello,
I think this could be a grounds for termination without fees, as SFR will be unable to fulfill the contract since the line is already occupied by FREE.
Be careful that SFR doesn't disconnect FREE.
You should send them a registered letter with acknowledgment of receipt explaining that you are moving, but that a line is already active at this address and that you are not the owner of this line.
Your parents' home is not yours (even if you reside there), for this reason, you cannot subscribe to or cancel a contract on their behalf; this could be a case of force majeure for cancelling the contract without fees, since SFR won't be able to meet its contractual obligations, and it will be their fault (in theory).
I think this could be a grounds for termination without fees, as SFR will be unable to fulfill the contract since the line is already occupied by FREE.
Be careful that SFR doesn't disconnect FREE.
You should send them a registered letter with acknowledgment of receipt explaining that you are moving, but that a line is already active at this address and that you are not the owner of this line.
Your parents' home is not yours (even if you reside there), for this reason, you cannot subscribe to or cancel a contract on their behalf; this could be a case of force majeure for cancelling the contract without fees, since SFR won't be able to meet its contractual obligations, and it will be their fault (in theory).
quentin2121
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Hello,
If there are two different landline sockets, there's no apparent issue; when changing, don't tell SFR anything.
If two ADSL lines are not possible, get an SFR 4G box, it works well, negotiate that instead of the current one!
“Take your chance, seize your happiness and go towards your risk. Looking at you, they will get used to it.” René Char
If there are two different landline sockets, there's no apparent issue; when changing, don't tell SFR anything.
If two ADSL lines are not possible, get an SFR 4G box, it works well, negotiate that instead of the current one!
“Take your chance, seize your happiness and go towards your risk. Looking at you, they will get used to it.” René Char
Fiber network and ADSL network are completely separate.... the fiber at your parents' home will require installation up to the location you want and the installation of a specific socket.
In short... current ADSL (FREE) for your parents and Fiber (SFR) for you.
In short... current ADSL (FREE) for your parents and Fiber (SFR) for you.
In general, when fiber is installed, if it includes TV, phone, and Internet, the landline is disabled. If your parents have fiber and their landline phone is connected to the box, their old phone line is free. It just needs to be reactivated by SFR during the address change. Your parents' Free box and your SFR box can coexist without any problems.
Hi,
in theory, yes.
In practice, it's more difficult; if ADSL already exists, it will last a little longer, but if fiber is already installed, no one will want to connect a phone line for ADSL.
In dense areas (big cities), it is possible to have multiple fiber accesses, in sparsely populated areas, it's almost impossible, one fiber connection per household is already good.
in theory, yes.
In practice, it's more difficult; if ADSL already exists, it will last a little longer, but if fiber is already installed, no one will want to connect a phone line for ADSL.
In dense areas (big cities), it is possible to have multiple fiber accesses, in sparsely populated areas, it's almost impossible, one fiber connection per household is already good.
quentin2121
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two ADSL boxes with two different phone jacks, is that possible too?
--
“Take your chance, grasp your happiness and go towards your risk. By looking at you, they will get used to it.” René Char
--
“Take your chance, grasp your happiness and go towards your risk. By looking at you, they will get used to it.” René Char
The simplest and even essential thing is for the two lines to be registered under two different names. You could very well be renting from your parents and, in that case, request your own phone line. In this case, the fiber and the phone line can coexist in the same house.
I don't think so, no,
it's related to the address, not the client's name.
Especially since for Orange, which still manages the copper local loop, if it's another ISP, it's their client who requests the construction, not the end customer.
After that, we're speculating about fiber, but nothing indicates that fiber is offered at the parents' place, except for a vague promise from SFR, which the lady wants to leave, by the way, or I've missed an episode, which is possible in this mess.
it's related to the address, not the client's name.
Especially since for Orange, which still manages the copper local loop, if it's another ISP, it's their client who requests the construction, not the end customer.
After that, we're speculating about fiber, but nothing indicates that fiber is offered at the parents' place, except for a vague promise from SFR, which the lady wants to leave, by the way, or I've missed an episode, which is possible in this mess.
Update!
The technician just came by and the fiber has been installed without any issues. The fact that there are two boxes is in no way bothersome.
The technician just came by and the fiber has been installed without any issues. The fact that there are two boxes is in no way bothersome.
To this, I would add that we should take precautions, if SFR services the parents' address (so it needs to be checked), that they do not overwrite the existing Free line during the transfer of the existing subscription... but that a new line should indeed be created at the same address...
In short... I suspect based on the way operators work, a few complications that will then need to be untangled...