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No internet connection after a power outage

PurpleCloud Posted messages 75 Status Membre -  
brupala Posted messages 111984 Registration date   Status Membre Last intervention   -
Hello,
my electricity provider mistakenly canceled my subscription and also applied a limitation to the power supply. As a result, I was without electricity for a few hours, and they restored it but with a limitation until my meter is reactivated.
Everything is working normally now, but my box (SFR box) still doesn't connect to the internet. Restarting the box doesn't change anything. Could this be related to the power limitation? Would it still be ongoing?

Thank you for your help

Configuration: Windows / Chrome 79.0.3945.88

1 réponse

Réponse 1 / 1
brupala Posted messages 111984 Registration date   Status Membre Last intervention   14 425
 
Hi,
No, it's definitely more likely due to a setting being changed after the outage, it happens sometimes, fortunately rarely.
What lights do you have on the box?
It's better if you contact SFR.

--
And... there you go!
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PurpleCloud Posted messages 75 Status Membre 5
 
Thank you for your response brupala :)
The Wi-Fi light is on as well as the power light.
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brupala Posted messages 111984 Registration date   Status Membre Last intervention   14 425 > PurpleCloud Posted messages 75 Status Membre
 
OK, so no internet connection :-(
Can you access the interface?
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PurpleCloud Posted messages 75 Status Membre 5 > brupala Posted messages 111984 Registration date   Status Membre Last intervention  
 
Yes, I can access it.
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brupala Posted messages 111984 Registration date   Status Membre Last intervention   14 425 > PurpleCloud Posted messages 75 Status Membre
 
You should be able to read the status of the WAN connection and its configuration?
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