View original (French)

No internet connection after a power outage

PurpleCloud Posted messages 75 Status Member -  
brupala Posted messages 111163 Registration date   Status Member Last intervention   -
Hello,
my electricity provider mistakenly canceled my subscription and also applied a limitation to the power supply. As a result, I was without electricity for a few hours, and they restored it but with a limitation until my meter is reactivated.
Everything is working normally now, but my box (SFR box) still doesn't connect to the internet. Restarting the box doesn't change anything. Could this be related to the power limitation? Would it still be ongoing?

Thank you for your help

Configuration: Windows / Chrome 79.0.3945.88

1 answer

  1.
    brupala Posted messages 111163 Registration date   Status Member Last intervention   14 453
     
    Hi,
    No, it's definitely more likely due to a setting being changed after the outage, it happens sometimes, fortunately rarely.
    What lights do you have on the box?
    It's better if you contact SFR.

    --
    And... there you go!
    4
    1. PurpleCloud Posted messages 75 Status Member 5
       
      Thank you for your response brupala :)
      The Wi-Fi light is on as well as the power light.
      0
      1. brupala Posted messages 111163 Registration date   Status Member Last intervention   14 453 > PurpleCloud Posted messages 75 Status Member
         
        OK, so no internet connection :-(
        Can you access the interface?
        0
      2. PurpleCloud Posted messages 75 Status Member 5 > brupala Posted messages 111163 Registration date   Status Member Last intervention  
         
        Yes, I can access it.
        0
      3. brupala Posted messages 111163 Registration date   Status Member Last intervention   14 453 > PurpleCloud Posted messages 75 Status Member
         
        You should be able to read the status of the WAN connection and its configuration?
        0