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Black screen following a power outage

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Lucas45 -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,
About a week ago, my PC suffered a power outage and displays a black screen when I log into my Windows session.
I don't have a disk but I have a Windows 10 of the same version on hand.
Could you please help me?

1 answer

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hello,

    Start with the advanced system recovery options using method 1 on this page: Windows advanced recovery options.
    The idea is to reboot to the page where it asks for the password, with the icon in the bottom right while holding down the shift key.

    If you do NOT reach the window where Windows asks for passwords, due to a blockage or crash beforehand...
    Turn off the computer twice during the Windows loading.
    It will enter repair mode which will also give access to the advanced system recovery options.
    (If booting into the advanced recovery options is impossible, you need to create a USB drive to boot from; you have a link on the previous page for that).

    From Troubleshoot you can then try:

    Once in the troubleshooting menus.

    From the settings menu, restart Windows and go into safe mode; from there you can uninstall a problematic application like your antivirus.
    Create a new administrator user, see: How to create a new administrator user on Windows
    Check if the same issue occurs there.
    If not better, try uninstalling the latest update if a recent one was installed that may be causing the problem, see: Uninstall Windows updates

    As a last resort, reset Windows 10.

    --
    Please press a key to continue the disinfection...
    2
    1. Lucas45
       
      Hi,
      I have completed all the steps mentioned previously (except for the reset)
      and I still get the same result: a black screen where I can only open the task manager and move the mouse. Any other solution?? I have another computer with the same version, can't I do anything with it?
      0
      1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > Lucas45
         
        Even with a new user session?
        Can you still enter safe mode?
        0
    2. Lucas45
       
      yes, I can boot in safe mode but there are no conclusive results
      however, I will try with a new session
      0
    3. Lucas45
       
      Hi,
      Thank you SO MUCH, thanks to you the screen is no longer black with another user. But could you please tell me how to get the same interface as before? Wallpaper, icon placement, shortcuts, updates, etc.?
      0
      1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > Lucas45
         
        Everything needs to be reconfigured to restore the previous settings.
        On that note, I advise you to create another admin user.
        In case this one crashes, you will have a backup.
        => create a new administrator user on Windows
        0