Just got scammed by TotalAV

Hello, in May they charged me 118.60 and today 93.60.;

How can I get a refund?

I sent them an email and here is their response:

"Hi Jennifer,

Thank you for contacting TotalAV.

This is an automated response confirming the receipt of your ticket.

You are contacting us from an address we do not recognize as a paying account. This is generally due to the fact that the account is registered to a different email address in our system.

In order for us to locate your account, please provide as much information as possible: -

Name on the card used to make the payment
Last four digits of the debit/credit card used to make the payment
Billing date, currency, and amount billed
First line of the billing address or postal code
Please note that without this information, we will not be able to assist with your request.

It may be quicker to call us using one of the numbers below. Please note that our lines are English only.

United States: 833-201-8681
United Kingdom: 0333-016-5981
Australia: 1-800-952-291
Canada: 833-201-8681
International: +1-833-201-8681
Best regards,
Customer Service Team
TotalAV

To unsubscribe from these emails, please visit: https://www.totalav.com/unsubscribe"

In my email, I mentioned that if I don’t receive a full refund, I will contact 60 Million Consumers.

Hello,

TotalAV is promoted through false antivirus comparison pages.
Google ads are promoting these links.
See the explanations on the following page: https://www.malekal.com/antivirus-totalav-avis-presentation/

Contact them, try to get a refund.
Tell them that the law gives you 14 days to cancel
Threaten to file a complaint.

I also encourage you to report these practices, provide the name of the company as well as the contact phone number that appeared on the false virus message:

• Pharos Portal
• report the scam to Microsoft

--
Please press any key to continue the disinfection...

kaspersky
I just checked Total AV; it's a complete scam, really intense. I hope you removed your credit card
https://www.logitheque.com/total-av-un-produit-plus-proche-de-l-arnaque-que-de-l-antivirus-16649
"While browsing the page, we came across an asterisk that provides us with some valuable information: purchasing Total AV comes with the acceptance of several conditions, including automatic renewal each year at the standard price. Remember that €19 is the promotional price and that the base price is €99. Finally, that's what we thought before reading the end of the sentence: 'Prices exclude VAT.' VAT is the English term that means VAT. Therefore, an additional 20% must be added to the indicated price to know what the product costs. The automatic renewal would therefore cost €118 instead of €99." source: https://www.logitheque.com/total-av-un-produit-plus-proche-de-l-arnaque-que-de-l-antivirus-16649

a real scam this product TotalAV to be banned especially don’t fall into the trap where they tell you it’s cheaper and at the time of purchase bam it’s more expensive with extensions that don’t work by the way... real crooks

Hello, they also charged me 142.80 when I didn't request anything, thieves!!!!!

I had a problem and you dealt with it. Thank you, but please send me the follow-up for the other protections at hythak@gmail.com. I think I am well protected. Thank you in advance. My phone number is 0641831244; if I don't answer, please leave a message. Thank you.

Me too, big scam.
They just deducted 118.18 euros without my consent.
I had refused to renew the antivirus.

How to unsubscribe from Total AV? They are withdrawing money from my bank account automatically and I've been taken advantage of. Thank you for helping me.

I have billing issues with Total AV (incorrect direct debit)
GI

Good evening,

Total AV has charged me twice, once on my credit card and once on my PayPal account for a total amount of 245.6 euros, which is two times 142.6 euros... clearly a scam... when I ask for explanations in the site's chat, I feel like I'm talking to a robot whose only responses are to offer me new free services while I am requesting a refund and a cancellation of my subscription... upon reading your messages, I understand that this is a scam and that the only solution is to block my card?

Hello, I got refunded by my bank and I have blocked the total account, you should have the same. Best regards.

Here are my antivirus, antimalware or whatever, which I use exclusively in their FREE version downloaded from the internet, and which have satisfied me so far (one finds what the other ignores, or sometimes both find the same thing):
adwcleaner_8.3.1.exe
Malwarebytes (mbam.exe)
Malware Hunter

and I add these utilities also used in their free versions:
CCleaner (which gathers a set of various utilities. It seems to work well)
and IObitUnlocker.exe (a unlocker for "things" that are blocked, unmovable icons, non-deletable, unmodifiable, etc., and other "frozen" programs: IObitUnlocker unlocks them right away, and it works!)

Hello, I had downloaded the free version of Totalav. I just had €118 deducted. I didn't receive an email to warn me.
I don’t even know if this amount is for 1 month or for 1 year?
year.

I only looked at Total antivirus once. And I quickly ran away, I don't remember exactly why, but I remember the deceptive hypocrisy of the site. A fool's trap!
Antivirus? I use AdwCleaner, Malwarebytes, and Malware Hunter. To this day, I am very satisfied with all three. I am rarely attacked, but when I am, what one does not find is discovered by the other. I recommend a full scan by Malware Hunter. A bit long, but effective!

Hello,
I too have just been scammed by TotalAV.
They automatically renewed my subscription without notifying me, so without my consent, and the price went from around €34 to €119.
When you try to contact them, you're never at the right email address.
How can we make ourselves heard?

Here is an article that explains how this site works - scam without breaking the laws - excellent! I also got caught out in the same way!

https://forum.quechoisir.org/arnaque-logiciel-antivirus-totalav-t124644.html#:~:text=Re%3A%20Arnaque%20logiciel%20antivirus%20Totalav,-jeu.&text=D%C3%A8s%20que%20j'ai%20compris,des%20mails%2C%20rien%20%C3%A0%20faire

Try Bitdefender when you have a problem, there is a phone number to contact them, very good service.

Thank you, but I installed Avast, the paid version. At least I don't think I'll get scammed.

Best regards

Hello

Go to C, program files x86, find the yellow folder TotalAV, right-click then open and there you will see totalAV uninstall.

I had just downloaded Unlocker right before, but apparently it shouldn't be thanks to it that it was visible. Take a look for yourself.