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Messenger down? Solutions here!

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Seckhom -  
 Viovio -

Good evening,

Since this morning, on my Samsung J7 2017 phone, the app keeps crashing. It won't open, and after each attempt, I get:
Facebook keeps stopping
- Restart or Close the app
- Send feedback.

At first, I thought it was a hacking issue, but my account opens on the PC.

1 answer

  1.
    Momobich Posted messages 1 Status Member 167
     
    Hello everyone. I was finally able to solve the problem after 2 days of trying. Here’s the solution:

    You need to clear the data and cache of the Facebook app. Go to settings, then to apps, and finally to the Facebook app.

    Very, very important: once you clear the data + cache, you must absolutely and directly restart your phone, otherwise it won't work.

    If it still doesn’t work: uninstall the app, then reinstall it!

    Good luck!
    241
    1. misskate Posted messages 124 Status Member 7
       
      That's what I did, and on top of that, I installed the new version by deleting the old one. And it works. On my phone, I installed software that cleans like on the computer. Good luck to everyone!

      --
      1
    2. Juliette86
       
      I followed your advice, I went to settings -> apps -> Facebook -> storage and I cleared the cache and deleted the data. Then, I uninstalled Facebook via Google Play, restarted my phone, and updated Facebook, and it worked. Thank you both so much and good luck to the others!
      2
    3. sand
       
      me too I have this problem since yesterday after validating the update...and apparently everything is back to normal
      thank youuuuu
      0
      1. christine > sand
         
        Thank you very much! I indeed deleted the data in Facebook, cleared the cache, uninstalled the app, restarted my tablet, reinstalled Facebook, restarted, and it works! Thank you!
        0
      2. Viovio > christine
         
        Comment vider le cache et supprimer les données ? Je ne sais pas faire.
        -3