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"Request failed due to a serious hardware error of the device."

GuardJunior Posted messages 2 Status Member -  
jumulka Posted messages 12090 Registration date   Status Member Last intervention   -
Hello, good evening.
I bought an external hard drive today with the aim of keeping my documents safe on a backup hard drive.
But I'm facing a persistent issue.

I simply plug my USB 3.0 external hard drive into the... USB 3.0 port.
I then calmly go to the "Disk Management" window to initialize the drive.
And there appears this window, which I described as dreadful, announcing the worst.



I have already encountered this error with another hard drive.
I have already done some troubleshooting, BIOS, CMD, specialized software.
Another point, the hard drive is not recognized on two other computers running Win10. Yet I cannot believe it could be defective. Since it just came from the store.

Here is the technical data sheet for the hard drive in question:
http://www.tx-europe.com/accessoires/boitier-externe-pour-disque-dur/boitier-tbr900/#.XboO3uhKjcs

And here are other details about the drive, as seen by Windows


I don't know what else to say, hoping someone has the solution.
Thank you in advance.

2 answers

  1.
    GuardJunior Posted messages 2 Status Member 1
     
    I bought a new hard drive, from the brand Western Digital
    (WD Elements Portable HDD 1TB for €35)

    And it works on all the other PCs in the house except my main one, where I have what I want to back up... :-|

    The same error occurs.
    I think it might be a device driver update issue, or a problem with recognizing USB 3.0; it's a PC that I built myself without much experience, I might have made a mistake in the installation of software or drivers.

    I'm therefore in a state of reflection, I will give updates if I find any, while waiting to receive help.
    1
    1. jumulka Posted messages 12090 Registration date   Status Member Last intervention   4 619
       
      for the drivers, try checking with driverscloud

      otherwise, try the other USB ports if you haven't already tried them
      0
  2. jumulka Posted messages 12090 Registration date   Status Member Last intervention   4 619
     
    Hello,
    it’s not necessarily the hard drive itself that is faulty, but rather the adapter inside the casing that must be defective. I recommend you go to the store and ask to have it replaced.
    0