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My PC does not recognize my Wiko Ufeel.

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Thomas8559 Posted messages 1 Status Member -  
jag72 Posted messages 14864 Registration date   Status Member Last intervention   -
Hello,
I suspect there are many topics and discussions related to my issue, but after extensive research, I haven't found an adequate answer...
When I connect my Wiko Ufeel that I've just retrieved (I performed a factory reset) to my Asus PC running Windows 10 via a USB cable, the phone charges, but nothing happens on the PC side. I have tried changing USB ports and cables. The Device Manager, even in hidden devices mode, does not show either "unknown device" or "MTP" under "portable devices," as I've read here and there while searching for a solution.
I also read that USB tethering needs to be enabled beforehand, but the option remains grayed out, making it impossible to activate; it states "USB not connected."
I have also enabled USB debugging in developer mode, but nothing seems to work...
I'm out of solutions, can you help me?
Thank you in advance.

Configuration: Windows / Firefox 69.0

1 answer

  1.
    jag72 Posted messages 14864 Registration date   Status Member Last intervention   2 790
     
    So try the following solution:

    1) Connect the laptop to the computer via a USB cable.
    2) Open the device manager.
    3) Tab ''View'' --> ''Show hidden devices''
    4) Right click on ''Unknown device'' --> ''Properties''
    5) Tab ''Driver'' --> ''Update driver''
    6) ''Search for a driver on my computer''
    7) ''Choose from a list of device drivers on my computer''
    Click on ''USB MTP Device'' in the list then click ''Next''
    9) The driver installs correctly and the computer detects your laptop. By opening the computer, you can now access the content of your laptop.

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    1
    1. Thomas8559
       
      Thanks again!
      Unfortunately, I had already tried this solution, there is no "unknown device" showing up in the device manager, even when displaying hidden devices... My phone is also not appearing under "portable devices."
      0
      1. jag72 Posted messages 14864 Registration date   Status Member Last intervention   2 790 > Thomas8559
         
        But when it’s plugged in just for charging, it doesn’t show up either? :/

        I have a Jerry where I need to slide down a dropdown menu if I want to connect it as a disk.
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      2. ondine > Thomas8559
         
        Hello

        You say that your phone is only charging, but have you pulled down your screen and chosen to connect in MTP or file transfer mode?
        1
      3. Allonslidje > ondine
         

        Thank you, I had the same problem and this solution worked for me.

        0
      4. jag72 Posted messages 14864 Registration date   Status Member Last intervention   2 790 > Allonslidje
         

        You're welcome

        0