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Print error

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levieuxbarbu -  
jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   -
Hello,
On a Brother MFC-J6510DW printer, every time I try to print, I get an error message 3B (Paper jam front/back); there is no paper in the machine, no bits stuck in the rollers; what could be happening? Could it be a wrong paper length setting? Could there be another cause?
Thanks to those who will help me.
JM

2 answers

  1.
    jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
     
    Hello ....

    Maybe a lead on the links below
    1► Here
    2► Here
    3► Here
    4► Here
    It is also possible that a foreign object has gotten into the printer ..... staple or other ?? (dust?) ... if you have the opportunity to blow out the inside of this printer ...... then a vacuum cleaner ....
    A+ for your upcoming comments.... But if none >> Resolved

    Best regards
    Aging well means preferring the time that passes to the time that remains!
    0
    1. levieuxbarbu
       
      Hello jmarion3,
      The problem is resolved, here's why: the coding strip (located in front of the print head drive belt) had been contaminated by ink spills from the print head; I cleaned this strip with a damp cloth, closed the scanner lid, and restarted: everything is back to normal, I can now print without any paper jam messages.
      Thank you once again, I send you my best regards.
      levieuxbarbu
      0
  2. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
     
    Hello.....

    Thank you for the reply and I'm glad to hear that everything is okay for you
    Best regards as well
    I’ll mark the issue as resolved
    See you later, maybe

    --
    Best regards
    Aging well means preferring the time that passes to the time that remains!
    0