View original (French)

Windows 10, empty network connections and no ethernet connection

Solved
Warmyyyyyyyy -  
Warmyyyyyyyy Posted messages 8 Status Member -
Hello,
I will explain my problem to you. After having connection issues with SFR, I was able to recover it. Since the network is still not restored on my desktop PC, I reset the network. Once that was done, I no longer have internet access; the connection light on the PC indicates that no connection is available. The network card is visible in the device manager but not in the "network connections" tab. I should specify that the network works perfectly over Wi-Fi as well.
Thank you for taking the time to read this and help me, as I need this connection for work.
Have a nice day!

Configuration: Macintosh / Chrome 75.0.3770.142

8 answers

Answer 1 / 8
asteriot Posted messages 529 Registration date   Status Member Last intervention   113
 
Hello,
have you tried resetting the network card? Sometimes a wrong IP assignment
or troubleshooting can help.
1
Warmyyyyyyyy
 
Hi,
Yes, I tried but nothing works.
0
asteriot Posted messages 529 Registration date   Status Member Last intervention   113
 
no double connection, wifi plus ethernet?
0
Warmyyyyyyyy
 
No, the PC only connects via Ethernet.
0
asteriot Posted messages 529 Registration date   Status Member Last intervention   113
 
a tour to check if the driver for the ethernet card is up to date
https://www.touslesdrivers.com/index.php?v_page=29

checking the ethernet cable
0
Warmyyyyyyyy
 
When I try to run the program I get a fatal error (5000)
0
Answer 2 / 8
Warmyyyyyyyy
 
A little bump because I'm losing hope..
0
asteriot Posted messages 529 Registration date   Status Member Last intervention   113
 
it's often not much, but hard to find
bad drivers, firewall, antivirus ...
0
Warmyyyyyyyy
 
Yes, I'm trying to reinstall the drivers now, but I don't think the antivirus is related.
0
asteriot Posted messages 529 Registration date   Status Member Last intervention   113
 
settings option, private/public network

limited connection option
some antivirus have a built-in firewall
0
Warmyyyyyyyy
 
While trying to install the drivers, I received this message: unable to install drivers. No Intel(r) connection is installed on the computer.
0
asteriot Posted messages 529 Registration date   Status Member Last intervention   113
 
In device management, is there an error message on the network card?
Have you tried updating it directly through the device manager?
0
Answer 3 / 8
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711
 
Hello,

Press Windows + R
type winver and OK.
Provide the version.

--
Please press any key to continue the disinfection...
0
Warmyyyyyyyy
 
Hello,
Windows 10 version 1607
0
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711 > Warmyyyyyyyy
 
It's very old.
Uninstall any additional antivirus software (Avast!, etc.).
Uninstall any VPN software if you have it.

Try what’s there: https://www.askvg.com/fix-network-connections-folder-is-empty-in-windows-not-showing-network-adapters-list/

If no better.
Try updating Windows 10.
updating Windows 10 without internet
0
Warmyyyyyyyy
 
Unfortunately, none of these methods worked.
0
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711 > Warmyyyyyyyy
 
So go ahead and try the update.
It's very old, 1607 and no longer supported.
0
Warmyyyyyyyy
 
No changes after the update.
0
Answer 4 / 8
Warmyyyyyyyy
 
I tried to connect via hotspot using my iPhone but I can't connect, the iPhone is shown in the network cards of the device manager but it still does not appear in the list of network connections.
0
Answer 5 / 8
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711
 
Reset Windows 10
then update it.

--
Please press any key to continue the disinfection...
0
Warmyyyyyyyy
 
No alternative before? Because I must admit that I have 500 gigabytes of applications, and it's going to hurt to reinstall everything.
0
Answer 6 / 8
Warmyyyyyyyy
 
The Windows update didn't change anything, I don't know what to do...
0
Warmyyyyyyyy
 
!up
0
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711 > Warmyyyyyyyy
 
Try a Windows Repair.
Download Windows Repair
Also use Windows Repair to fix Windows: Windows Repair Tutorial
Go to the main repair tab
then Present Common Repair
0
Answer 7 / 8
Warmyyyyyyyy Posted messages 8 Status Member
 
In going into the BIOS, I found this
0
asteriot Posted messages 529 Registration date   Status Member Last intervention   113
 
try to load optimal or default options from the BIOS
do you have multiple Ethernet ports on the motherboard?
might be an issue with the motherboard and the port is faulty
0
Warmyyyyyyyy Posted messages 8 Status Member
 
I only have one port, and I don't know the optimal load or default option in the BIOS; can you explain it to me, please?
0
asteriot Posted messages 529 Registration date   Status Member Last intervention   113
 
it's in the menu to back up the BIOS
it's also possible to load defaults
try with F10 or look for the menu, usually the last one on the right
0
Warmyyyyyyyy Posted messages 8 Status Member
 
I just tested and no change.
0
Answer 8 / 8
Warmyyyyyyyy Posted messages 8 Status Member
 
Up please, I've been struggling with the problem since yesterday.
0
asteriot Posted messages 529 Registration date   Status Member Last intervention   113
 
it may be that there is a hardware problem, a faulty cable or ethernet port
a 6 euro wifi key to help out
0
Warmyyyyyyyy Posted messages 8 Status Member
 
Is it possible that the network card is defective? Even though it is visible in the device manager.
0
asteriot Posted messages 529 Registration date   Status Member Last intervention   113
 
it may not be the card itself, but the Ethernet port (the connector)
it could be a cable issue, there are straight and crossover cables
0
Warmyyyyyyyy Posted messages 8 Status Member
 
No possibility then? Is it just material?
0
asteriot Posted messages 529 Registration date   Status Member Last intervention   113
 
Yes, it's possible, even likely
there are two solutions, Wi-Fi key or Ethernet card
0