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Windows 10, empty network connections and no ethernet connection

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Warmyyyyyyyy -  
Warmyyyyyyyy Posted messages 8 Status Member -
Hello,
I will explain my problem to you. After having connection issues with SFR, I was able to recover it. Since the network is still not restored on my desktop PC, I reset the network. Once that was done, I no longer have internet access; the connection light on the PC indicates that no connection is available. The network card is visible in the device manager but not in the "network connections" tab. I should specify that the network works perfectly over Wi-Fi as well.
Thank you for taking the time to read this and help me, as I need this connection for work.
Have a nice day!

Configuration: Macintosh / Chrome 75.0.3770.142

8 answers

  1.
    asteriot Posted messages 529 Registration date   Status Member Last intervention   113
     
    Hello,
    have you tried resetting the network card? Sometimes a wrong IP assignment
    or troubleshooting can help.
    1
    1. Warmyyyyyyyy
       
      Hi,
      Yes, I tried but nothing works.
      0
    2. asteriot Posted messages 529 Registration date   Status Member Last intervention   113
       
      no double connection, wifi plus ethernet?
      0
    3. Warmyyyyyyyy
       
      No, the PC only connects via Ethernet.
      0
    5. Warmyyyyyyyy
       
      When I try to run the program I get a fatal error (5000)
      0
  2. Warmyyyyyyyy
     
    A little bump because I'm losing hope..
    0
    1. asteriot Posted messages 529 Registration date   Status Member Last intervention   113
       
      it's often not much, but hard to find
      bad drivers, firewall, antivirus ...
      0
    2. Warmyyyyyyyy
       
      Yes, I'm trying to reinstall the drivers now, but I don't think the antivirus is related.
      0
    3. asteriot Posted messages 529 Registration date   Status Member Last intervention   113
       
      settings option, private/public network

      limited connection option
      some antivirus have a built-in firewall
      0
    4. Warmyyyyyyyy
       
      While trying to install the drivers, I received this message: unable to install drivers. No Intel(r) connection is installed on the computer.
      0
    5. asteriot Posted messages 529 Registration date   Status Member Last intervention   113
       
      In device management, is there an error message on the network card?
      Have you tried updating it directly through the device manager?
      0
  3. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711
     
    Hello,

    Press Windows + R
    type winver and OK.
    Provide the version.

    --
    Please press any key to continue the disinfection...
    0
    1. Warmyyyyyyyy
       
      Hello,
      Windows 10 version 1607
      0
    2. Warmyyyyyyyy
       
      Unfortunately, none of these methods worked.
      0
      1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711 > Warmyyyyyyyy
         
        So go ahead and try the update.
        It's very old, 1607 and no longer supported.
        0
    3. Warmyyyyyyyy
       
      No changes after the update.
      0
  4. Warmyyyyyyyy
     
    I tried to connect via hotspot using my iPhone but I can't connect, the iPhone is shown in the network cards of the device manager but it still does not appear in the list of network connections.
    0
  6. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711
     
    Reset Windows 10
    then update it.

    --
    Please press any key to continue the disinfection...
    0
    1. Warmyyyyyyyy
       
      No alternative before? Because I must admit that I have 500 gigabytes of applications, and it's going to hurt to reinstall everything.
      0
  7. Warmyyyyyyyy
     
    The Windows update didn't change anything, I don't know what to do...
    0
    1. Warmyyyyyyyy
       
      !up
      0
      1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711 > Warmyyyyyyyy
         
        Try a Windows Repair.
        Download Windows Repair
        Also use Windows Repair to fix Windows: Windows Repair Tutorial
        Go to the main repair tab
        then Present Common Repair
        0
  8. Warmyyyyyyyy Posted messages 8 Status Member
     
    In going into the BIOS, I found this
    0
    1. asteriot Posted messages 529 Registration date   Status Member Last intervention   113
       
      try to load optimal or default options from the BIOS
      do you have multiple Ethernet ports on the motherboard?
      might be an issue with the motherboard and the port is faulty
      0
    2. Warmyyyyyyyy Posted messages 8 Status Member
       
      I only have one port, and I don't know the optimal load or default option in the BIOS; can you explain it to me, please?
      0
    3. asteriot Posted messages 529 Registration date   Status Member Last intervention   113
       
      it's in the menu to back up the BIOS
      it's also possible to load defaults
      try with F10 or look for the menu, usually the last one on the right
      0
    4. Warmyyyyyyyy Posted messages 8 Status Member
       
      I just tested and no change.
      0
  9. Warmyyyyyyyy Posted messages 8 Status Member
     
    Up please, I've been struggling with the problem since yesterday.
    0
    1. asteriot Posted messages 529 Registration date   Status Member Last intervention   113
       
      it may be that there is a hardware problem, a faulty cable or ethernet port
      a 6 euro wifi key to help out
      0
    2. Warmyyyyyyyy Posted messages 8 Status Member
       
      Is it possible that the network card is defective? Even though it is visible in the device manager.
      0
    3. asteriot Posted messages 529 Registration date   Status Member Last intervention   113
       
      it may not be the card itself, but the Ethernet port (the connector)
      it could be a cable issue, there are straight and crossover cables
      0
    4. Warmyyyyyyyy Posted messages 8 Status Member
       
      No possibility then? Is it just material?
      0
    5. asteriot Posted messages 529 Registration date   Status Member Last intervention   113
       
      Yes, it's possible, even likely
      there are two solutions, Wi-Fi key or Ethernet card
      0