4K decoder connection to home cinema Solved

Question

Hello, I just received the new 4K Canal decoder and I can't connect it to my home cinema like I used to with the cube and all my other devices. While searching on the forums, I realize that this issue has been reported for over a year, and that by the end of June 2019, this problem still hasn't been resolved. And for good reason! Canal recommends no longer routing everything through the home cinema amplifier but only sending the sound and the image to the TV. It's a real hassle to switch HDMI on the TV every time I change devices (and some TVs only have one HDMI port, what do we do??? As for me, everything goes through my home cinema, both analog and digital, and the TV is just used as a picture monitor. Additionally, being a bit hard of hearing, I've connected a Bluetooth headset to the home cinema so I can hear better without disturbing my wife. So instead of recommending changing the setup to make it worse, why not try to find the bug that has been lasting for over a year that didn't exist on the old decoders????

baladur13 · Accepted Answer

Hello, What connection do you make between the Canal 4K decoder, the home theater system, and the television? What are the references (Brand and model) of the home theater system and the television? --  It’s very difficult to catch a black cat in a dark room.                              Especially when it’s not there...

glode24 · Answer

Hello Baladur 13 Thank you for your response. I connect everything via HDMI to the home theater, including the Free decoder, Canal (when it was the cube), DVD player, and PC with one HDMI output to the TV, which I only use as a monitor. If Canal doesn't make an effort to fix their bug, I could connect the sound via SPDIF to the amplifier, but it’s a hassle to switch HDMI on the TV every time I want to watch Canal. Regarding the brands, Toshiba Regza XV55 TV and Yamaha RXA 850 amplifier. Thank you.

baladur13 · Answer

OK, Toshiba Regza XV55 and Yamaha RXA 850 amplifier.  When the 4K decoder is connected via HDMI to the amplifier, what is not transmitted to the television?  The picture, the sound, or both?  Is this issue independent of the HDMI port (1 to 7) on the Yamaha amplifier?  Which HDMI output of the Yamaha amplifier (HDMI2 or HDMI1 Arc) is connected to the television, at HDMI1 or 2?   --  It is very difficult to catch a black cat in a dark room. Especially when it isn't there...

baladur13 · Answer

OK, HDCP2.2 issue. But only the HDMI1 to 3 inputs of the amplifier are HDCP2.2. What happens if one of the other 4 is used?  Otherwise, the television has several HDMI so one solution could be Connecting HDMI between the Canal decoder and the television on the HDMI input not used by the amplifier for the image. And optical cable connection between the decoder and the amplifier for sound  --  Very difficult to catch a black cat in a dark room.                              Especially when it's not there...

glode24 · Answer

Hello,  I contacted Yamaha customer service following a return message on a forum from a user who had a Denon amplifier and resolved his issue thanks to Denon's customer service. (unlike some, no premium phone lines and competent operators)  And I received an immediate response. On my Yamaha home theater system, like Denon, and I suppose on other brands as well, there are HDMI input ports reserved for the HDCP2.2 protocol or 4k and other HDMI ports that we will call "normal". If you connect to an HDCP2.2 reserved port with the 4k Canal decoder, an incompatibility arises if the system detects that the TV is not 4k. This didn't happen with the cube decoder, so it feels strange when you want to connect using the same port with the new decoder. If you don't have a 4k TV, you just need to connect the new decoder to a "normal" HDMI port and everything works fine! And of course, on the day you buy a 4k TV, don't forget to change the decoder's port to take advantage of 4k!!! For a year and a half, many subscribers with a home theater have complained to Canal's "support" about these issues, and no operator has had the curiosity to inquire with a home theater manufacturer’s customer service. I still find that quite lamentable!!!

loulou · Answer

Hello Have you found the solution? I wanted to change my decoder to get the new 4K one and I regret it because my home theater was working perfectly. So I can't find a clear solution in the forums for the connections. If you have found one, I would appreciate it if you could let me know. Thank you in advance Best regards Name removed Moderation CCM

elrocio · Answer

Hello Thank you for your response. You are asking me for the brand of the home theater, which is a Philips HTS 3300 that is not new but works very well, RCA output "color-coded plugs. As for the Canal decoder (new 4K), all I can tell you is that I couldn't find a specific brand except for reference GTN 1008SS/N what's funny is "it's an assembly made in Thailand and imported for Dolby Laboratories by Humax in Poland) quite a program If this can help you Thank you in advance Best regards Name removed CCM Moderation

baladur13 · Answer

OK The home cinema has an analog Aux In input with RCA L - R (white red) jacks The 4K decoder has an optical digital audio output labeled SPDIF. This decoder is connected to a television, so we need to know if the latter has directly usable audio outputs. Brand and model of this television? Otherwise, you will need a digital to analog converter between the decoder and the home cinema Example: https://www.amazon.fr/AMANKA-Convertisseur-Num%C3%A9rique-Analogique-Adaptateur/dp/B074V56538  It is very difficult to catch a black cat in a dark room. Especially when it isn't there...

elrocio · Answer

Re  this is an LG 119 cm 10 years old ref: 47LE5300 Best regards Name removed Moderation CCM

elrocio · Answer

Re Responses received. Thank you again for the comments, which I will put to good use. Fortunately, there are people like you who take the time to respond. Thank you again Best regards Name removed CCM Moderation

Flanfline24 · Answer

Good evening, DENON AVR-X2200W home theater (I believe it's 4k) and new Canal Plus 4k decoder and my TV is not 4k. I'm struggling with the connections. Can you help me? Thank you.

4K decoder connection to home cinema

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