Black screen after installing Radeon RX 570 graphics card drivers
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toune30
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passionndinformatique -
passionndinformatique -
Hello,
On our gaming PC, we wanted to replace the graphics card (Nvidia GT 640) with an MSI Radeon RX570. Of course, it didn't fit our old no-name power supply without a PCIE connector, so we bought an EVGA 600 Br following advice on the forum.
Problem: I connected the DVI cable to the GPU and to my monitor, powered everything on: it works (but on the integrated Radeon chipset, if I go into my system, I see that only the integrated chipset appears in my graphics devices). I install Radeon Software Adrenalin (from the AMD website), it downloads, I extract the files, they install, and it searches for my devices. A few minutes later, I find my screen black (but not off, the light is blue). My monitor seems to detect the DVI signal but remains black.
I turn it off, turn it back on, same thing! I don't even see the Windows screen appear.
I change my cable and connect my VGA from the motherboard to my monitor to regain visibility of what is happening. In Device Manager, my graphics card appears with the latest drivers installed.
Question 1: if my screen is connected to the VGA of the motherboard, is my chipset definitely functioning (since the kids playing didn't notice any change from before)?
Question 2: the fans on the GPU are running, but is it functional? How can I tell?
Question 3: how can I regain the use of my DVI on the GPU?
Thank you very much for your help, I feel lost...
Config with:
- AMD A10-7860K 4 X 3.6GH Turbo Core
- Gigabyte GA-F2A78M-DS2 motherboard
- 8GB DDR3 RAM 2133MHH
- integrated AMD Radeon R7 graphics card
- EVGA 600 Bronze power supply
On our gaming PC, we wanted to replace the graphics card (Nvidia GT 640) with an MSI Radeon RX570. Of course, it didn't fit our old no-name power supply without a PCIE connector, so we bought an EVGA 600 Br following advice on the forum.
Problem: I connected the DVI cable to the GPU and to my monitor, powered everything on: it works (but on the integrated Radeon chipset, if I go into my system, I see that only the integrated chipset appears in my graphics devices). I install Radeon Software Adrenalin (from the AMD website), it downloads, I extract the files, they install, and it searches for my devices. A few minutes later, I find my screen black (but not off, the light is blue). My monitor seems to detect the DVI signal but remains black.
I turn it off, turn it back on, same thing! I don't even see the Windows screen appear.
I change my cable and connect my VGA from the motherboard to my monitor to regain visibility of what is happening. In Device Manager, my graphics card appears with the latest drivers installed.
Question 1: if my screen is connected to the VGA of the motherboard, is my chipset definitely functioning (since the kids playing didn't notice any change from before)?
Question 2: the fans on the GPU are running, but is it functional? How can I tell?
Question 3: how can I regain the use of my DVI on the GPU?
Thank you very much for your help, I feel lost...
Config with:
- AMD A10-7860K 4 X 3.6GH Turbo Core
- Gigabyte GA-F2A78M-DS2 motherboard
- 8GB DDR3 RAM 2133MHH
- integrated AMD Radeon R7 graphics card
- EVGA 600 Bronze power supply
1 answer
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Hello,
What exact driver did you install for your graphics card? Did you use automatic detection?
The screen must be connected to the GPU in order to be able to take advantage of it.
When changing graphics cards, normally you uninstall the old drivers using DDU (display driver uninstaller) in safe mode with the correct settings, then when the PC is turned off, you change the card and install the new driver for the new GPU (but with an integrated chipset, I don't know if it’s necessary to uninstall).
If the graphics card is displaying a signal on the screen, it means it’s working.-
Good evening,
Thank you for your intervention. I went through the AMD Radeon software from 06/17/2019, which detected the devices to install the appropriate drivers. It was at that moment that it detected my GPU (which had not appeared before in the Windows device manager) and the screen went black.
Before, I had an NVIDIA, so I uninstalled it using the NVIDIA uninstallation module before removing my old card, and then I was on the chipset. (but I didn't do it in safe mode...) -
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I had followed the method explained by CCM, which advised going through the Windows uninstallation. I'm not very skilled, so I just follow the methods I find on websites and in the user manual of my graphics card. What does it mean to "flash" the BIOS? Is it just looking for the latest update through the Windows management tool? Why go through Safe Mode (I thought that was only when you had a problem doing something, whereas my uninstallation of Nvidia seemed to work just fine).
Do I need to uninstall everything and start over? But if I even uninstall my chipset, how will I have an image on my screen to reinstall my new card, since the drivers won't be installed yet?
I know, that's a lot of questions, reflecting my ignorance... :( -
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The BIOS is the system of the motherboard that manages the components; having this BIOS updated allows you to take advantage of the latest compatibility updates for components and can therefore potentially enable you to detect newer graphics cards.
With DDU, it is recommended to go through safe mode, as the program advises, or at least.
When you have uninstalled your drivers, did you notice a decrease in screen resolution? If yes, that's good; if no, it means your driver wasn't properly uninstalled; otherwise, you would have had the default display like in safe mode.
By uninstalling a graphics driver, you still have a display.
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