SOS Recover my locked Microsoft Outlook account.
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Michenne28
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madmyke Posted messages 52304 Registration date Status Modérateur Last intervention -
madmyke Posted messages 52304 Registration date Status Modérateur Last intervention -
Hello and thank you for existing on this forum :)
Newly a member, I am desperate to recover my Outlook account, which is blocked after I accidentally deleted a password for account:live in the "Password Management" section in Google Chrome. I have a Chromebook. What I don't understand is that before I used to receive a phone call (no mobile so no SMS for me) to provide me with a security code, and now even if I check "Call," I am still being told that an SMS is being sent. I am discouraged and desperate to recover my account because several addresses, emails, and photos are stored there, and I need them on a daily basis. If you could tell me how to proceed, I could recover it before 30 days as Microsoft says. Thank you!
Newly a member, I am desperate to recover my Outlook account, which is blocked after I accidentally deleted a password for account:live in the "Password Management" section in Google Chrome. I have a Chromebook. What I don't understand is that before I used to receive a phone call (no mobile so no SMS for me) to provide me with a security code, and now even if I check "Call," I am still being told that an SMS is being sent. I am discouraged and desperate to recover my account because several addresses, emails, and photos are stored there, and I need them on a daily basis. If you could tell me how to proceed, I could recover it before 30 days as Microsoft says. Thank you!
Have you followed all the options described HERE?
If so
P.S. advice:
You should never trust "remembered" passwords on a PC, a PC can easily crash, be stolen, etc. you need to remember it or use an app to manage your passwords that is not ONLY on the PC.
You may need to complete a security questionnaire asking for various information, such as the subject lines of emails you have recently sent from your account, your date of birth, your credit card information, and other details known only to you. You don’t have to know all the answers, and a close answer is acceptable if you do not know the exact answer.
Note
A waiting period of 30 days may sometimes be necessary before regaining full access to your account.
As for the 30-day deadline, it was imposed on me, unfortunately. I'm still trying to see what more I can do....
I created a new outlook.com account (bastibou4@outlook.com) and even in this account, I don't see an option to choose whether or not to enable two-step verification. It's a prison!
Unfortunately, there is nothing else to do, all account information is on their server which is logical.
Let's not forget that all these services are free (MS and all the others) that they have to put in a minimum of security and therefore we should not expect reasonable delays since more people to handle = more costs.
There are often paid alternatives with better service, that's a choice I have made for some things.
So in your case, you will probably have to wait.