Hotmail account blocked. What to do?
Solved/Closed
HAPOKA
-
Charliemouse1922 -
Charliemouse1922 -
Hello,
I am reaching out to request help regarding my Hotmail account, which has been blocked due to excessive spam sending.
I followed the very complex procedure to change my password and recover my account.
At one point, Hotmail sent me a verification code to my backup email address.
Unfortunately, my backup email address is no longer active as I haven't used it in many years.....
My questions are as follows:
How can I recover my Hotmail account without access to my backup email address?
How can I contact Hotmail (or Microsoft) and speak to a real person on the other end of the line or through the keyboard?
Thank you in advance for all your valuable responses!
Configuration: Windows Vista / Internet Explorer 8.0
I am reaching out to request help regarding my Hotmail account, which has been blocked due to excessive spam sending.
I followed the very complex procedure to change my password and recover my account.
At one point, Hotmail sent me a verification code to my backup email address.
Unfortunately, my backup email address is no longer active as I haven't used it in many years.....
My questions are as follows:
How can I recover my Hotmail account without access to my backup email address?
How can I contact Hotmail (or Microsoft) and speak to a real person on the other end of the line or through the keyboard?
Thank you in advance for all your valuable responses!
Configuration: Windows Vista / Internet Explorer 8.0
11 réponses
Hello,
If you believe that a malicious person has changed your passwords or that you do not remember the answer to your secret question, write to passport_fr@css.one.microsoft.com and follow this standard procedure:
Explain your problem in detail, then:
If you think an unauthorized person has accessed your account and changed your password, your secret question and its answer, or information in your profile, please provide us with the required information.
First and last name
Username (problematic account)
Date of birth (day/month/year)
Country or region
State/Department/Province
Postal code
Approximate date of your last login
Approximate date of account opening
List of all previous passwords you have used with this account that you remember
List of all folders you remember
Name of your Internet service provider. If you access your account from a non-personal computer (for example, from a school or your workplace), please provide the name of the corresponding organization.
Once we receive this information, we can reset your password and send it to you via email at the address from which you sent your request. Hotmail can easily find out who is currently logging into this account and trace it back to their ISP, from where warnings can be issued, and access can be terminated... “If you haven't already done so, we advise you to add another email address (if you have one) to your Hotmail profile. This way, you can use the email password reset feature to reset your Hotmail password.
Source: https://www.commentcamarche.net/telecharger/communication/15563-msn/
Have a good day
If you believe that a malicious person has changed your passwords or that you do not remember the answer to your secret question, write to passport_fr@css.one.microsoft.com and follow this standard procedure:
Explain your problem in detail, then:
If you think an unauthorized person has accessed your account and changed your password, your secret question and its answer, or information in your profile, please provide us with the required information.
First and last name
Username (problematic account)
Date of birth (day/month/year)
Country or region
State/Department/Province
Postal code
Approximate date of your last login
Approximate date of account opening
List of all previous passwords you have used with this account that you remember
List of all folders you remember
Name of your Internet service provider. If you access your account from a non-personal computer (for example, from a school or your workplace), please provide the name of the corresponding organization.
Once we receive this information, we can reset your password and send it to you via email at the address from which you sent your request. Hotmail can easily find out who is currently logging into this account and trace it back to their ISP, from where warnings can be issued, and access can be terminated... “If you haven't already done so, we advise you to add another email address (if you have one) to your Hotmail profile. This way, you can use the email password reset feature to reset your Hotmail password.
Source: https://www.commentcamarche.net/telecharger/communication/15563-msn/
Have a good day
