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Problem with WhatsApp

Meljhn Posted messages 4 Status Member -  
Meljhn Posted messages 4 Status Member -
Hello, I just switched from iPhone to Samsung and I'm having a problem with the WhatsApp application.
Before, on the iPhone, the photos I received would automatically save to my gallery, but on the Samsung (S10e), the photos I receive aren't saving anywhere even though the "auto-download" function is activated!
So I tried to save them one by one by clicking on them and in the options, but there’s no way; no "save" or "download" option appears. So the photos are stuck on WhatsApp and I can't do anything..
If someone could help me that would be great!

1 answer

  1.
    Pierr10 Posted messages 13850 Registration date   Status Moderator Last intervention   5 853
     
    Hello,

    On my smartphone, photos are automatically saved in:
    WhatsApp > Media > WhatsApp Images

    Check the WhatsApp settings:
    On the home screen (contacts list) click on the 3 dots in the top right corner:
    Settings > Data and storage usage

    In the Media auto-download section, make sure that Photos is checked under Using mobile data and also under Using Wi-Fi.


    Best regards
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    1. Meljhn Posted messages 4 Status Member
       
      Hi, the problem is that everything is checked in "automatic media download." So your photos don't appear in your phone's gallery either?
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    2. Pierr10 Posted messages 13850 Registration date   Status Moderator Last intervention   5 853
       
      Yes, they are indeed in the Gallery.
      (The Gallery is not a storage place; it’s just a visualization and editing app)
      Have you checked that the photos are indeed in the directory I indicated? (Use the My Files app provided by Samsung and available on the smartphone.)

      Another check to do:
      Go to the Settings of the smartphone, then Apps.
      In the list, click on Gallery
      Then click on Permissions and check that Storage is checked.
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    3. Meljhn Posted messages 4 Status Member
       


      It's checked as well.. I really don't understand why it's not working.
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      1. Pierr10 Posted messages 13850 Registration date   Status Moderator Last intervention   5 853 > Meljhn Posted messages 4 Status Member
         
        Check that the photos are saved in: WhatsApp > Media > WhatsApp Images.
        (The file explorer My Files can be found in Samsung Tools.)

        If that's not the case, go back to Settings > Applications and check WhatsApp's permissions. Normally, everything should be checked.
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    4. Meljhn Posted messages 4 Status Member
       
      I don't know where to go to see Samsung's tools, but in any case, everything is checked in WhatsApp's permissions.
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