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Driver installation: Access denied

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Benjise -  
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   -
Hello,

I have an Asus without an OS, so I had to install all my drivers myself.
So I went to the manufacturer's website https://www.asus.com/Laptops/ASUS-Laptop-X570ZD/HelpDesk_Download/ to look for my drivers.

However, when I download, extract, and start the installation, I get an "access denied" and "no data available" in my command prompt.

Does anyone know how to resolve this issue?

Here is what it looks like: http://zupimages.net/viewer.php?id=19%2F14%2Fo5n1.png

Thank you!

9 answers

Answer 1 / 9
ChariduP Posted messages 5706 Registration date   Status Contributor Last intervention   2 736
 
Good evening Benjise,

Have you opened cmd as an administrator? If not, try this.

HELP: https://www.malekal.com/mise-a-jour-manuelle-de-pilotes-windows/

Best regards,
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Benjise
 
The command prompt opened by itself, I'm going to test it, thanks.
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Answer 2 / 9
glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
 
Hello,
Try the test by following this link, ASUS Laptop X570ZD.
I think it should work!!!
Best regards.

--
He who does not bring joy upon arrival, always brings joy upon leaving!
Breizh a tao
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Benjise
 
It's basically the same link as mine.
How is it different?

Thank you
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glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582 > Benjise
 
Indeed, I didn't "launch" the search from your link, but let's say it's the same!
In my opinion, I've rarely seen, if at all, anyone try to install drivers on a PC without having installed an operating system first!
I don't know if you'll succeed, but upon reflection, I don't think I can help you in this regard, sorry.
Best regards.
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Benjise
 
No, I currently have Windows installed.

I received the PC without an operating system, that's why I'm saying I might have messed something up.
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glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582 > Benjise
 
I find it surprising that you have a window like the one you mention in your initial question to specify what it looks like.
In my opinion, if Windows is properly installed, you shouldn't have this kind of screen!!!
See you later
I have to leave now.
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Answer 3 / 9
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Hello,

Press Windows + R
Type --> devmgmt.msc and OK.

If you have device alerts
Provide the hardware IDs
Look at this --> Find a device's hardware ID
Post the IDs in your next message.

Is Windows 10 32 or 64 bits?

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Benjise
 
No alert.

I am on Windows 10 64 bits.
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Answer 4 / 9
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Is Windows up to date?

If not, download this -->> MediaCreationTool1809 <<--
Run it
Check --> Upgrade this PC now

--
The human being is at its best when things are at their worst.
0
Benjise
 
Yes, Windows is up to date; I installed it and did all the updates a week ago.
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Answer 5 / 9
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Access denied

Are you on an administrator session?

--
The human being is at its best when things are at their worst.
0
Benjise
 
Yes, it’s my only user, so they must be an admin. (I suppose?)
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Answer 6 / 9
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Do you have this problem with all downloads, not just drivers?

--
Human beings are at their best when things are at their worst.
0
Benjise
 
No, I've never encountered any issues with the other downloads.
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Answer 7 / 9
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
For admin command prompt:
Windows key + X
Select --> Windows PowerShell (admin)

Why install drivers in command prompt ????

--
Human beings are at their best when things are at their worst.
0
Benjise
 
Well, I'm downloading the drivers from the manufacturer's website and when I click on setup or install, it opens the command prompt without me asking for anything in fact.
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kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
When you launch the setup to install a program or software, does the cmd open as well?
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Benjise
 
Not at all, only on the drivers from the site.

Setup/install the logo is a white file with a gear on top.
(In case it helps)
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Answer 8 / 9
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
I checked some drivers and there is no setup.exe
So, you have to install them all manually.

Example for ethernet:
Download and install --> 7Zip 64 bits

Download this driver --> Realtek

Right-click on --> LAN_Realtek_Win10_64.....zip
Select --> 7Zip
Choose --> extract to "LAN_Realtek_Win10_64......\"

Device Manager
Right-click on the corresponding device, which is the ethernet controller
Update driver
Browse my computer ......
Browse
Select the unzipped driver folder --> LAN_Realtek_Win10_64.........
OK, next
Restart.

--
The human being is at its best when things are at their worst.
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Benjise
 
Alright, thanks, but what device does the chipset driver correspond to?
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Answer 9 / 9
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Bus Controller SM, Video, HDMI audio, AMD PSP device (Security Accelerator), ACPI, I2c, USB, etc...

If everything is correct, mark the subject as resolved.

Have a nice day.
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