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Driver installation: Access denied

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Benjise -  
kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   -
Hello,

I have an Asus without an OS, so I had to install all my drivers myself.
So I went to the manufacturer's website https://www.asus.com/Laptops/ASUS-Laptop-X570ZD/HelpDesk_Download/ to look for my drivers.

However, when I download, extract, and start the installation, I get an "access denied" and "no data available" in my command prompt.

Does anyone know how to resolve this issue?

Here is what it looks like: http://zupimages.net/viewer.php?id=19%2F14%2Fo5n1.png

Thank you!

9 answers

  2.
    glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 585
     
    Hello,
    Try the test by following this link, ASUS Laptop X570ZD.
    I think it should work!!!
    Best regards.

    --
    He who does not bring joy upon arrival, always brings joy upon leaving!
    Breizh a tao
    0
    1. Benjise
       
      It's basically the same link as mine.
      How is it different?

      Thank you
      0
      1. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 585 > Benjise
         
        Indeed, I didn't "launch" the search from your link, but let's say it's the same!
        In my opinion, I've rarely seen, if at all, anyone try to install drivers on a PC without having installed an operating system first!
        I don't know if you'll succeed, but upon reflection, I don't think I can help you in this regard, sorry.
        Best regards.
        0
    2. Benjise
       
      No, I currently have Windows installed.

      I received the PC without an operating system, that's why I'm saying I might have messed something up.
      0
      1. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 585 > Benjise
         
        I find it surprising that you have a window like the one you mention in your initial question to specify what it looks like.
        In my opinion, if Windows is properly installed, you shouldn't have this kind of screen!!!
        See you later
        I have to leave now.
        0
  3. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    Hello,

    Press Windows + R
    Type --> devmgmt.msc and OK.

    If you have device alerts
    Provide the hardware IDs
    Look at this --> Find a device's hardware ID
    Post the IDs in your next message.

    Is Windows 10 32 or 64 bits?

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    1. Benjise
       
      No alert.

      I am on Windows 10 64 bits.
      0
  4. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    Is Windows up to date?

    If not, download this -->> MediaCreationTool1809 <<--
    Run it
    Check --> Upgrade this PC now

    --
    The human being is at its best when things are at their worst.
    0
    1. Benjise
       
      Yes, Windows is up to date; I installed it and did all the updates a week ago.
      0
  6. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    Access denied

    Are you on an administrator session?

    --
    The human being is at its best when things are at their worst.
    0
    1. Benjise
       
      Yes, it’s my only user, so they must be an admin. (I suppose?)
      0
  7. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    Do you have this problem with all downloads, not just drivers?

    --
    Human beings are at their best when things are at their worst.
    0
    1. Benjise
       
      No, I've never encountered any issues with the other downloads.
      0
  8. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    For admin command prompt:
    Windows key + X
    Select --> Windows PowerShell (admin)

    Why install drivers in command prompt ????

    --
    Human beings are at their best when things are at their worst.
    0
    1. Benjise
       
      Well, I'm downloading the drivers from the manufacturer's website and when I click on setup or install, it opens the command prompt without me asking for anything in fact.
      0
    2. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
       
      When you launch the setup to install a program or software, does the cmd open as well?
      0
    3. Benjise
       
      Not at all, only on the drivers from the site.

      Setup/install the logo is a white file with a gear on top.
      (In case it helps)
      0
  9. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    I checked some drivers and there is no setup.exe
    So, you have to install them all manually.

    Example for ethernet:
    Download and install --> 7Zip 64 bits

    Download this driver --> Realtek

    Right-click on --> LAN_Realtek_Win10_64.....zip
    Select --> 7Zip
    Choose --> extract to "LAN_Realtek_Win10_64......\"

    Device Manager
    Right-click on the corresponding device, which is the ethernet controller
    Update driver
    Browse my computer ......
    Browse
    Select the unzipped driver folder --> LAN_Realtek_Win10_64.........
    OK, next
    Restart.

    --
    The human being is at its best when things are at their worst.
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    1. Benjise
       
      Alright, thanks, but what device does the chipset driver correspond to?
      0
  10. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    Bus Controller SM, Video, HDMI audio, AMD PSP device (Security Accelerator), ACPI, I2c, USB, etc...

    If everything is correct, mark the subject as resolved.

    Have a nice day.
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